Job Description
Collections & Customer Solutions Speacialist
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Collections & Customer Solutions Specialist
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Location: Hurstville CBD, NSW
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Hours: Full-Time | Mon - Fri (8:30 AM - 5:00 PM) - No weekends or late nights!
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Package: Competitive Base Salary + Super + Uncapped Monthly Bonuses
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Requirements: No collections experience needed - Full paid training & ongoing career progression provided
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About the Opportunity
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Are you currently working in retail, hospitality, call centres, or customer service, but feeling stuck with late nights, weekend shifts, or capped earnings?
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At Randstad, we have partnered exclusively with an established, highly respected Australian credit management leader based in Hurstville to find empathetic, confident communicators.
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In this role, you'll pivot your existing people skills into a high-reward corporate career. You'll assist everyday Australians in overcoming financial challenges while unlocking uncapped earning potential in a supportive, fun-filled office culture.
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Why You'll Love Working Here
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Competitive bonus Structure: Take control of your paycheque - your dedication and communication skills directly drive your monthly incentive potential.
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True Work-Life Balance: Enjoy fixed business hours with guaranteed free weekends and zero late nights.
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Supportive & Vibrant Workplace: Regular team events, quarterly recognition awards, fully catered celebrations, and well-being initiatives.
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Comprehensive Career Launchpad: Enjoy a fully paid, structured onboarding program followed by transparent career progression pathways within financial services.
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What You'll Be Doing
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Working on behalf of major Australian financial and credit institutions, you will handle sensitive financial conversations with empathy and professionalism:
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Customer Negotiation & Solutions: Engage with customers via inbound and outbound calls to understand their unique financial situations and negotiate realistic, manageable payment arrangements.
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Investigative Support: Utilise search tools and modern skip-tracing techniques to re-connect with customers and update records.
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Relationship & Trust Building: Overcome objections, de-escalate sensitive situations, and build trust through respectful, non-judgmental dialogue.
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Compliance & Data Integrity: Maintain clear, precise interaction notes while adhering to industry regulations and compliance standards.
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What Makes You a Great Fit?
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No prior debt recovery or financial services experience is required! We are searching for candidates with strong transferable customer service skills who possess:
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Strong Communication Skills: Excellent verbal communication and confidence when engaging with people over the phone.
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Empathy & Active Listening: Emotional intelligence to handle delicate financial discussions with maturity and compassion.
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Resilience & Drive: A positive, resilient mindset capable of thriving in a fast-paced environment with a drive to achieve targets.
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Attention to Detail: Ability to accurately document records and quickly learn business compliance rules.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Collections & Customer Solutions Speacialist (New South Wales)
🏢 Randstad
📍 New South Wales