Job Description
Sydney/Parramatta | Full-Time | Career Development Opportunity
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Ready to kick-start your IT career with a purpose-driven organisation supporting thousands of businesses across NSW?
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Business NSW is seeking a motivated Graduate Service Delivery Officer to join our ICT team. This is an outstanding opportunity for a recent IT graduate to gain hands-on experience across end user support, service delivery, hardware management and modern workplace technology.
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Working closely with our Service Delivery Manager and broader ICT team, you'll help ensure employees have the tools and support they need to do their best work every day.
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What You'll Be Doing
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Supporting laptops, monitors, printers, mobile phones and other end-user technology
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Managing service requests and incidents through ServiceNowlI>Assisting with device setup, deployment, replacement and lifecycle management
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Performing hardware stocktakes and asset management activities
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Providing onsite support across our Parramatta office
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Working alongside experienced ICT professionals across infrastructure, applications, networks and service delivery
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Contributing to service improvement initiatives and customer experience enhancements
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About You
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Recently completed a Bachelor's Degree in Information Technology, Computer Science, Information Systems, Telecommunications or similar
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Strong problem-solving and analytical skills
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Excellent communication and customer service abilities
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Passionate about technology and helping people
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Eager to learn and develop within a supportive team environment
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Understanding of ITIL or IT service management principles is desirable
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Why Join Business NSW?
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Structured career development and mentoring
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Exposure to a broad range of technologies and IT disciplines
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Supportive and collaborative team culture
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Opportunity to make a real impact across a respected member-based organisation
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Ongoing learning and qualified growth opportunities
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Launch your IT career with an organisation committed to helping businesses and communities thrive.
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📌 Graduate It Service Delivery Officer (New South Wales)
🏢 Business NSW
📍 New South Wales