Job Description
Wanted: Valuable Humans (Support Workers) – Gold Coast, Top to Bottom
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Wanted: Good Humans (Support Workers), Gold Coast, Top to Bottom
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Must have heart. Must have nerve.
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SHD Care is expanding across the entire Gold Coast, Coomera down to the Tweed border, and everywhere in between, and we're not just looking for "support workers".
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The kind who shows up. The kind who stays calm when things get loud. The kind who understands that real support isn't about managing a behaviour, it's about understanding the person underneath it.
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So... What's the Role?
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You'll be a Support Worker (Legend) supporting participants with higher behaviour support needs, across the Gold Coast.
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Translation?
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Follow a Behaviour Support Plan like it's gospel, because it is
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Stay steady when a morning goes sideways
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Read the room before it becomes a crisis
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Support someone to smash their goals, on their terms
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Turn de-escalation into an art form
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Be the calm in someone else's storm
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Be present in their life, not just on shift
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The Shifts:
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We run a mix of:
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SIL's
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Overnight support
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Assistance with Daily Living
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Community Participation
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Whatever you're strongest at, there's a shift that fits it.
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We have immediate shifts available across the whole strip, Northern Gold Coast, Central, Southern, all of it. We've already got a solid Gold Coast crew on the ground, and we're adding to it as the growth keeps coming. If you like being ahead of the curve, this is it.
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What makes SHD Care different?
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We're family led.



(Actually!)
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We're serious about independence.
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We care about your mental health, this work asks a lot of you, and we know it.
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If you think: "It's not about doing things for people, it's about doing things with them, even on the hard days."
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You'll fit in nicely here.
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The kind of person we're looking for:
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Here's the truth: skills can be taught. Attitude can't.
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We'd rather hire someone with zero experience and a great attitude than someone with all the ticks in the box and none of the patience.
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You:
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Actually enjoy people, even on their worst day
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Bring energy, not just to the good shifts, the hard ones too
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Don't rattle easily
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Can hold a conversation without checking your phone (this is a non‐negotiable)
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Show up when you say you will
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Understand that consistency builds trust, especially with clients who've had it broken before
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Follow a plan properly, every time, no shortcuts
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Are genuinely engaged, present, switched on, in it
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Experience with complex or challenging behaviours? A big plus. The right attitude? Non‐negotiable.
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The Serious (But Necessary) Bits:
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You'll need:
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NDIS Worker Screening Check
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Blue Card
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Police Check
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First Aid & CPR (or willingness to obtain)
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Driver's Licence & reliable car
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A genuine willingness to learn and follow Behaviour Support Plans (BSPs) to the letter, this one's a must, no exceptions
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What you get:
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Casual flexibility
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Opportunity to grow with us as the Gold Coast footprint grows
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Leadership that backs you, especially on the tough days
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A team that values effort, integrity, and initiative over a perfect resume
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Work that actually means something
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Ongoing training and support, including behaviour support guidance, not just a folder you're handed on day one
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Let's be honest!
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Support work with high behaviour needs is not for everyone.
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Some days are quiet. Some days are loud, fast, and unpredictable. Some days are "did that really just happen?"
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But when you stay consistent, follow the plan, bring the right energy, and trust starts to build, there's nothing better. Watching someone's world get a little bigger and a little calmer because you showed up properly? That's the whole job.
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That's SHD Care.
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If you're Gold Coast-based (anywhere from the top to the bottom of it), ready to start now, and you've got the attitude even if you don't have the resume yet...
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Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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📌 Wanted: Good Humans (Support Workers) - Gold Coast, Top To Bottom
🏢 SHD Care
📍 Gold Coast