Job Description
Vocus in Melbourne's Flinders Street office seeks a Customer Advocacy Specialist to support customers experiencing hardship across Energy and Telco services. You will manage a portfolio of hardship cases, ensuring compliant, empathetic, and outcomes-focused interactions.
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You'll work with regulators (AER, ESC, ACMA), onboard referrals from contact centre teams, and offer tailored options such as payment arrangements, debt reduction, and support plans, while maintaining thorough documentation in a
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📌 Empathetic Hardship Advocate For Regulated Customer Care (Victoria)
🏢 VOCUS
📍 Victoria
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