Job Description
BX Bunka Australia is looking for an experienced full time Contact Centre Consultant to join our growing but well-established business. Servicing a growing database of new customer's, you will be responsible for servicing general inbound & outbound customer calls, live chat and web inquiries. Working out of our office located in Darra, you will be reporting to the Contact Centre Manager.
n
Key responsibilities include;
n
Discuss monthly deals, new and expiring products with our customers with a solid focus on our key brands
n
Qualifying new client leads coming into the business via telephone and web inquiries.
n
Assisting clients with technical and service inquiries
n
Assist with client related queries and redirecting calls as required to relevant business units.
n
Provide exceptional customer service and continually look at ways to ensure client's needs are fulfilled accurately and efficiently through cultivating a one stop shop mindset.
n
The successful incumbent will have the following key attributes: -
n
Minimum 2 years' experience in a contact centre or retail sales environment.
n
CRM knowledge and experience
n
A high level of oral and written communication skills that allow you to inform,
help and advise customers clearly and to liaise effectively with other professionals.
n
Listening skills, to understand exactly what customers require.
n
Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
n
Demonstrated commitment to high quality customer service with the ability to understand complex customer enquiries and manage customer expectations whilst adhering to policies and procedures.
n
Experience handling high volumes of calls and emails.
n
Sound technical skills with proven ability to grasp new systems quickly and work across multiple screens whilst handling a customer enquiry.
n
Ability to build successful customer relationships.
n
Professional phone manner.
n
Attention to detail and analytical skills.
n
Proficient in the Microsoft Office Suite.
n
Ability to work in a team environment and meet agreed service level benchmarks.
n
A collaborative and adaptable team player with a proven track record of supporting colleagues, boosting team morale, and driving shared goals to success
n
You will be rewarded with;
n
n
A competitive salary plus super
n
#J-*****-Ljbffr