Job Description
How You'll Make an Impact at WorkFocus
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As a
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Job Description
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How You'll Make an Impact at WorkFocus
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As a National Customer Experience Manager, you'll play a pivotal role in shaping the success of WorkFocus by building strong stakeholder relationships and driving growth through exceptional customer service. This is a role with true ownership and autonomy, where your efforts directly influence high-quality service delivery and customer satisfaction. You'll collaborate closely with our state and national leadership teams to design and deliver cutting-edge, flexible solutions that meet the evolving needs of our customers. This is a full-time position based at any of our WorkFocus Offices Nationally.
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How you'll be making an impact in people's lives:
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Act as the primary point of contact for customers,



ensuring seamless communication and support across all channels.
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Drive referral and revenue growth through outstanding customer service and consistent, high-quality delivery.
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Partner with operational management to embed improvements into service delivery, enhancing case management and customer service capabilities.
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Understand customer needs deeply and develop tailored solutions to overcome challenges.
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Identify new business opportunities and implement strategies to secure and grow our customer base.
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Represent WorkFocus in public forums and on committees as required, showcasing our commitment to excellence.
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📌 National Customer Experience Manager - Dva (New South Wales)
🏢 Workfocus Australia
📍 New South Wales