Job Description
Managing and updating the flow of homes DCJ email correspondence in WMS and portal
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Ad-hoc administration and data entry projects from time to time as directed by the Regional Manager
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Management of Office administration requirements
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Case management and tenant engagement for any escalations
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Support Region in achievement of KPI's and Service delivery.
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Monthly and Weekly reporting as directed by the Regional Manager
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Management escalated matters under the direction of the Regional Manager
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Safety and Zero Harm:
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Comply with and require others to comply with relevant legislation, standards and Codes of Practice.
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Maintain safety, quality and environment as a consistent agenda item at all workgroup meetings.
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Provide Downer workers with supervision according to their capabilities to ensure that tasks are performed safely and in accordance with the documented procedures.
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Make certain all employees within their area(s) of control receive appropriate training to perform work in a safe, legal and competent manner.
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Make certain Zero Harm responsibilities and accountabilities have been communicated to contractors engaged within their area(s) of control.
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Allocate appropriate resources to effectively support Zero Harm functions within the business.
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Implement the Zero Harm Management Plan and other associated project documentation that identify and control the risks.
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Experience:
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Strong communication and interpersonal skills, with the ability to convey complex information clearly and effectively.
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Robust Experience in administration.
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Skills & Knowledge:
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Proven experience (2 years) in previous administration support role.
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An understanding of the adherence to Key Performance measures
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Sound computer literacy and formal reporting and report writing skills
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Demonstrate competent communication and interpersonal skills
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An understanding of adhering to a department budget.
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