Job Description
Job title - Administration AssistantLocation - NewtownEmployment Type - Full time (Monday to Friday 9am - 5pm)Salary - $***** - $***** per hour (pending experience)
n About Everyday Independence
n With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.
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About The Role
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As an Administration Assistant at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:
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Used Skedulo (our scheduling system) to schedule therapy sessions in alignment with participant's Therapy Plan or Habit Coach Action Plan.
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Rescheduled sessions if a practitioner or participant is unable to attend a scheduled session.
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Onboard a new participant, including explaining how we deliver our services in the social model and setting expectations of how we will work together.
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Completed an over-the-phone risk assessment and accurately recorded any identified risks, keeping our therapists and participants safe.
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Maintained accurate Service Agreements for participants.
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Attended the weekly team meeting in the Hub; sharing stories of impact, coffee and laughs.
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Worked closely with the administration team to complete all tasks across the area efficiently.
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Delivered professional and emotionally intelligent customer service over the phone, in person, and via email,



ensuring the participant's experience is at the forefront of every interaction.
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Who We Are Looking For
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At Everyday Independence, our team thrives on shared values and a collaborative spirit. We're on the lookout for individuals who resonate with our values and can seamlessly integrate into our energetic environment.
n To be considered for this role you'll need:
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Demonstrated experience with scheduling or rostering.
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2-3 years experience in administration with a customer service and relationship building focus.
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Demonstrate a high degree of skill in managing client databases and practice administration system (experience with Sales Force is advantageous).
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Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
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Act with a sense of urgency, set clear priorities, and focus on the completion of tasks.
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Attention to detail.
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Positively contribute as a member of a team, ensuring that the team achieves its objectives.
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Approach problems with a 'can-do', problem solver attitude and enjoy the challenges that come each day.
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Be change ready - we are always changing, improving, and evolving so you will have the ability to take on feedback and grow your skills.




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Experience working in NDIS/Disability sector is desirable, however not essential.
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Prior to commencement, you'll also need to obtain a Working With Children's Check and NDIS Workers Screening Check.
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What We Offer
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Continuous Learning and Opportunities for Growth:Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
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Team Culture:A contemporary and positive team culture where everyone shares the same vision.
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Everyday Perks:We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
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Be Part of Something Bigger:When you work at Everyday Independence, the work you do as an administrator is valued. You'll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.
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Join the Change Makers
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At Everyday Independence, your expertise in administration and customer service isn't just valued; it's crucial in driving positive change for children with disabilities and their families.
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Additional information
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Work in an industry leading and person-centred allied health organisation
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Make a meaningful impact through outstanding customer service and administration
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Enjoy a dynamic role where no two days are the same
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#J-*****-Ljbffr

📌 Administration Assistant - Barwon (New South Wales)
🏢 Everyday Independence
📍 New South Wales