Job Description
Rest is recruiting a Senior Service Specialist - Complaints to lead the end-to-end resolution of member complaints. The role requires investigating escalated matters, including AFCA cases, and working with internal and external partners to drive fair outcomes.
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You will review outcomes, identify trends, and help reduce future complaints while ensuring accurate records and adherence to regulatory obligations.
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📌 Senior Complaints Specialist: Elevate Member Resolution (New South Wales)
🏢 Rest
📍 New South Wales
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