Job Description
Energy & Water Ombudsman Victoria (EWOV) in Melbourne seeks a senior leader to head Quality & Knowledge within the Operational Excellence Team. You will shape EWOV's quality assurance framework across dispute resolution, ensure consistent, fair outcomes, and oversee knowledge management and complaints processes.
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You will build a high‐performing team, drive data‐led improvements, and translate insights into practical guidance for front‐line practice.
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📌 Chief Quality & Knowledge Leader (Victoria)
🏢 Energy & Water Ombudsman Victoria
📍 Victoria
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