Job Description
KPS Australia is home to Australia's most trusted smoke alarm brands – Red Smoke Alarms & Emerald Alarms. We're known for our reliability, exceptional customer service, and expert product knowledge. As we continue to grow, we're looking for a Warranty Technician to join our thriving team and help strengthen the delivery of outstanding service to our valued customers.
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Details about the role:
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Location: Chevallum, ****
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Responsibilities:
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Receive and log returned products from customers and into our warranty platform
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Visually inspect items for damage, tampering, misuse, and signs of normal wear
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Perform functional testing using standard test procedures, checklists, and equipment to confirm reported faults
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Guided by our warranty system, classify each return (e.g., manufacturing defect, customer‐induced damage, no fault found, incorrect use)
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Determine warranty eligibility based on our warranty policy terms and test results
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Support the submission of warranty claims to suppliers with supporting evidence (photos, test data, serial numbers).
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Maintain accurate records of all inspections, tests, decisions in the warranty system
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Identify recurring faults or potential product issues and report trends to internal teams
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Follow workplace health and safety procedures,



including safe handling of electrical products and batteries
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Keep work area, tools, and test equipment organised and in protected working order
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Skills and Knowledge:
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Ability to follow test procedures, checklists, and warranty policies consistently
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Good documentation skills and attention to detail for claim records and reports
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Basic data literacy to spot trends and summarise findings for other teams
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Familiarity with RMA/warranty systems, spreadsheets, and basic office software.
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About You:
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You take real pride in your work and hold yourself to a high standard.
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You have a sharp eye for accuracy and detail
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You enjoy being hands‐on and organized in a fast‐paced environment.
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You're always looking for better, smarter ways to do things.
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You're someone who cares — about the team, the customer, and the details.
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Bonus Points If You:
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Have prior electronic or warranty processing experience
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Are familiar with inventory management systems
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Have a flair for organization and love a tidy workspace
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If you thrive on structure, value doing things right the first time, and are looking for a part‐time opportunity where you can make a difference, we'd love to hear from you.
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📌 Warranty Technician (Queensland)
🏢 K.P.S. AUSTRALIA
📍 Queensland