Job Description
Northern Beaches Council seeks a Service Delivery Analyst to join the Information & Digital Technology team on a permanent full-time basis (35 hours per week). The role focuses on delivering reliable IT services to the organisation and external customers, while aligning with ITSM and ITIL practices.
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You will support the Service Desk, drive performance against SLA/KPI, and participate in IT project work and staff training. A robust customer focus and proactive attitude are essential.
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📌 Service Delivery Analyst: Itil & Sla Champion (New South Wales)
🏢 Northern Beaches Council
📍 New South Wales
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