Job Description
Customer Experience and Sales Coordinator
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Almara Cabinets is a growing Melbourne-based cabinetry business specialising in custom wardrobes and storage solutions.
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We're looking for a warm, organised and switched‐on person to become one of the most important people in our customer journey.
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For many customers, you'll be their first interaction with Almara — answering enquiries, helping them understand what we do, booking appointments and making the whole process feel easy and qualified from the outset.
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This is not a traditional receptionist or sales administration role, it's a customer experience and sales support position where your role genuinely helps us grow.
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What You'll Be Doing
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You'll sit at the centre of our sales process and help make sure customers have a great experience from their first enquiry through to the point their project moves into production.
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Your responsibilities will include:
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Answering incoming customer enquiries by phone and email
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Speaking with prospective customers about their cabinetry needs and explaining how the Almara process works
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Booking appointments for our sales and design team
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Helping make sure our appointment calendar is being used effectively
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Supporting our sales team and keeping our CRM accurate and up to date
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Reviewing sold jobs to make sure the required information is complete before they move into production
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Helping create a smooth handover between sales and our operations team
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Assisting with sales and customer reporting
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There will naturally be some administration involved, but this role is primarily about customers, communication and keeping the sales process moving.
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What We're Looking For
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We're less concerned about your exact previous job title and more interested in how you deal with people.
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You'll be a great fit if you:
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Are naturally warm, friendly and confident speaking with customers
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Take genuine pride in giving people a great experience
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Are highly organised and good at following things through
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Notice when something doesn't look right and take ownership of fixing it
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Enjoy being busy and being an important part of a team
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Are commercially minded and understand that good customer service helps win business
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Are comfortable learning systems and working with CRM software
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What Success Looks Like
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We want someone who customers remember for the right reasons.
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Someone who answers the phone and makes people feel immediately comfortable dealing with Almara.
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Someone who follows up when they say they will.
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Someone who helps our salespeople stay organised and makes sure good enquiries don't get lost.
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And someone who makes sure that when a customer decides to proceed with us, their project moves into the next stage cleanly and professionally.
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About Almara
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Almara has been designing and manufacturing custom cabinetry in Melbourne for more than 25 years.
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We specialise in wardrobes and thoughtfully designed storage solutions for homes across Melbourne, with everything manufactured locally at our Dandenong South factory.
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We're a growing business with a strong reputation, a great team and a focus on continuously improving how we operate.
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We care about doing high-quality work, looking after our customers and creating a workplace where good people can take ownership and make a real contribution.
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If you're someone who enjoys working with people, likes being busy and gets satisfaction from making things run smoothly, we'd love to hear from you.
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📌 Customer Experience And Sales Coordinator (Victoria)
🏢 Almara Holdings
📍 Victoria