Job Description
An exciting opportunity exists for an experienced Service Advisor to join our growing team. You'll play a key role in delivering an exceptional customer experience and acting as a trusted link between our customers and the workshop team ensuring every vehicle's service journey is managed with professionalism, care and clear communication.
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About Us:
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Geelong Motors is an award-winning dealership representing two leading automotive brands, Mercedes-Benz and BYD. Our business encompasses new and used vehicle sales, servicing, and parts to deliver an outstanding experience for every customer.
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About the Role:
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Welcoming customers and providing a professional, friendly and personalised service experience
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Booking and coordinating vehicle servicing and repairs
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Preparing accurate repair orders, estimates and invoices
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Clearly explaining servicing, repair requirements and technical information to customers
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Proactively managing customer expectations around costs, timing and vehicle requirements
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Keeping customers informed throughout the service and repair process
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Ensuring repair orders and customer records are accurate and completed promptly
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Managing multiple customer requirements while maintaining a high level of attention to detail
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Skills and Experience:
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Previous experience in a Service Advisor role (dealership experience is highly desired)
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A strong understanding of vehicle servicing and repair processes
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Excellent verbal and written communication skills
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The ability to confidently explain technical information in a clear and customer-friendly way
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Solid organisational and time-management skills
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The ability to manage competing priorities in a fast-paced environment
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A professional presentation and positive, approachable manner
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Strong computer skills and the ability to quickly learn new systems
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A genuine willingness to continue developing your product and technical knowledge
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What We Offer:
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Ongoing training and support to enhance your skills and knowledge
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A supportive and collaborative team environment
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The opportunity to work with both Mercedes-Benz and BYD
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Requirements:
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Australian working rights
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A current and valid Australian Driver's Licence
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📌 Service Advisor (Victoria)
🏢 Geelong Motors
📍 Victoria