Job Description
Join an industry leader - driving growth and opportunity
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About the company
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At Strategic Collections, we're not just another collections business. We're a fast-growing, innovative organisation that is rapidly establishing itself as a leader in the debt purchasing sector.
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As we continue to expand our portfolio and operations, we're looking for a motivated and results-driven Collections Officer to join our high performing team.
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Why this role?
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This exciting role gives you the opportunity to grow with the business, where your contribution is recognised, and your success is rewarded.
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You'll work closely with customers to develop practical repayment solutions and help them regain control of their finances.
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What you'll be doing
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Engage with customers via phone, email, and SMS regarding outstanding accounts.
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Build solid customer relationships through professional and empathetic communication.
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Negotiate sustainable payments that work for both customers and the business.
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Manage a portfolio of accounts and maintain accurate records.
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Meet and exceed individual and team performance targets.
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Ensure compliance with company policies, industry regulations, and responsible collections practices.
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What we're looking for
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A confident and effective communicator who can build rapport quickly.
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Resilient, motivated, and focused on achieving results.
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A strong negotiator with excellent problem-solving skills.
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Professional, empathetic, and customer-focused.
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Comfortable working independently while contributing to a team environment.
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Highly organised,



detail-oriented, and confident working across multiple computer systems.
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Previous experience in collections, contact centres, banking, finance, or customer service is highly regarded, but not essential. We value attitude, drive, and a willingness to learn.
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What's in it for you?
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Genuine career progression opportunities.
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Promote from within culture.
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Exposure to a growing and evolving industry.
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Rewards & recognition
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Competitive salary package.
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Attractive performance-based incentives.
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Gym membership reimbursement
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Regular team events
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Access to EAP for you & your family
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Monthly office-wide breakfast
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Development & support
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Comprehensive onboarding and ongoing training.
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Supportive leadership team invested in your success.
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Continuous learning and development opportunities.
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Culture
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Positive and collaborative team environment.
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Work with passionate and driven professionals.
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Be part of a business where your contribution truly matters.
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Why choose us?
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We're a company with ambitious growth plans, a strong reputation, and a commitment to developing great people. As we continue to expand our debt purchasing portfolio, we're creating exciting opportunities for talented individuals who want to grow alongside the business.
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If you're looking for a career, not just a job, and want to be part of a success story in the making, Strategic Collections is the place for you.
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Successful candidates must undergo a National Police check and any relevant industry checks.
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📌 Collections Officer Debt Purchase (1) (Gold Coast)
🏢 FinanceOne
📍 Gold Coast