Job Description
We are currently recruiting for a Customer Service Consultant to join a well-established Australian organisation specialising in salary packaging and novated leasing.
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This is a primarily phone-based role, managing a high volume of inbound customer enquiries, while also providing administrative support through email inbox management and customer record maintenance.
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This is an initial 3-month temporary contract with the potential for extension based on business needs and your performance.
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Key Details
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3-month temporary contract with the potential for extension. Please note as there is possibility for extension you must have full working rights.
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Full time hours, Monday to Friday, 9:00am – 5:00pm
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$***** per hour + super (paid weekly)
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Brisbane CBD location with a hybrid working arrangement (3 days working from home, 2 days in the office). The team's office days are Wednesday and Thursday.
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Immediate start available (Can be adaptable to work with some notice periods)
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Key Responsibilities
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Manage a high volume of inbound phone calls and email enquiries from customers in a fast-paced contact centre environment.
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Provide clear,



consultative support by guiding customers through processes with step-by-step instructions.
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Accurately update customer information and maintain CRM records.
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Assist customers with setting up their accounts (this is not a sales role).
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Respond to customer enquiries, provide updates and expected timeframes, and resolve complaints or escalations in a professional manner.
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About You
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To be successful in this role, you will have:
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Previous experience in an office-based customer service role, ideally within a contact centre environment where you managed a high volume of phone enquiries.
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Excellent written and verbal communication skills.
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Strong attention to detail and accurate data entry skills.
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Confidence using multiple systems simultaneously, with the ability to quickly learn new technology.
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A positive, customer-focused approach and the ability to remain calm in a fast-paced environment.
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Additional Information
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Brisbane CBD Office/3 Days WFH per week, 2 days Office Based
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$*****ph + Super/Monday-Friday 9am-5pm/Full Time
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Initial 3 Month Opportunity with potential of extension
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#J-*****-Ljbffr

📌 Customer Service Consultant (Queensland)
🏢 Smaart Recruitment
📍 Queensland