Job Description
QLD Operations Manager Insurance Building & Repairs
n Brisbane, QLD
n Salary: Up to $200,000 + Super + Bonus
n We are recruiting for an experienced QLD Operations Manager to take ownership of the Queensland operations of an established insurance building, repairs and construction business.
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This is a senior leadership position with responsibility for operational performance, team leadership, commercial outcomes, client relationships, quality, safety and continued growth across the Queensland business.
n The successful candidate will lead an established operational team and work closely with Estimators, Supervisors, Project Managers, Coordinators, subcontractors, insurers and senior management.
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This role would suit an experienced Operations Manager, Construction Manager, State Manager or senior insurance building professional who understands both the operational and commercial requirements of running a successful building and repairs division.
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Key Responsibilities
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Operational Leadership
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Lead the day-to-day performance of the Queensland operation
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Manage and support operational teams across insurance repairs, reinstatement, remediation and construction projects
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Ensure projects are delivered safely, efficiently, commercially and to agreed quality standards
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Monitor workflow, job allocation, project progress and operational capacity
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Identify operational issues and implement practical solutions
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Develop and improve internal processes, systems and procedures
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Support the continued growth and development of the Queensland operation
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Lead, mentor and develop Estimators, Supervisors, Project Managers, Coordinators and other operational staff
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Establish clear performance expectations and accountability across the team
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Support recruitment, onboarding, training and professional development
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Conduct performance reviews and address performance issues where required
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Maintain strong team engagement, communication and morale
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Promote an inclusive, professional and high-performance culture
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Take responsibility for operational and financial performance across the Queensland business
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Monitor project margins, costs, budgets and profitability
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Review and approve quotes, scopes, variations and costings where required
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Ensure projects remain commercially viable throughout delivery
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Contribute to annual budgets, forecasting and financial planning
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Analyse operational performance and identify areas for improvement
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Provide fully costed recommendations for capital expenditure and asset requirements
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Support senior management with reporting and business planning
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Insurance & Construction Delivery
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Oversee insurance repair and reinstatement projects across Queensland
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Ensure scopes of work accurately reflect damage, repair requirements and construction methodology
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Support Estimators and Supervisors with technically complex claims and projects
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Ensure variations and additional works are identified, documented and appropriately approved
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Monitor project timeframes, quality and customer outcomes
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Ensure building works comply with relevant building codes, standards and contractual requirements
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Assist with escalated customer, insurer or project issues where required
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Client & Stakeholder Management
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Build and maintain strong relationships with insurers, loss adjusters, clients and key stakeholders
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Act as a senior escalation point for operational and service matters
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Maintain a high standard of communication and customer service
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Participate in client meetings, performance reviews and operational discussions
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Identify opportunities to strengthen existing client relationships
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Support business development and growth opportunities across Queensland
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Requirements
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Minimum 5 years' experience in a senior construction, building or operational management position
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Demonstrated experience leading construction or insurance building teams
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Strong understanding of residential and/or commercial construction
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Experience managing project budgets, margins, scopes, variations and commercial performance
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Strong knowledge of construction techniques, building codes and relevant legislation
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Demonstrated people leadership and team management experience
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Construction White Card
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Highly Regarded
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Experience within insurance repairs, restoration, reinstatement or remedial construction
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Previous experience as an Operations Manager, Construction Manager, State Manager, Senior Project Manager, Senior Supervisor or Senior Estimator
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Trade Certificate in Carpentry
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Domestic Builder Unlimited licence or ability to qualify
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Experience working directly with insurers and loss adjusters
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Experience overseeing teams across multiple locations
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Strong leadership and people management skills
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Commercial and financial acumen
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Ability to manage competing priorities and high workloads
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Solid written and verbal communication
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Problem-solving and conflict-resolution capability
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Ability to analyse operational and financial performance
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Strong understanding of construction safety and compliance
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Ability to implement operational and organisational change
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Customer-focused approachHigh level of accountability and ownership
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What's on Offer
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Salary package up to $200,000 + Super
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Performance bonus
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Senior Queensland leadership opportunity
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Established operational team
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Significant autonomy and ownership
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Flexible working arrangements
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Supportive and collaborative working environment
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Opportunity to play a key role in the continued growth of the Queensland business
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#J-*****-Ljbffr

📌 Qld State Manager (Queensland)
🏢 S&you
📍 Queensland