Job Description
Business Operations Manager
n Team leadership, operational delivery and continuous improvement
n
Do you enjoy being the person who keeps a team on track, brings structure to competing priorities and makes sure good ideas turn into action?
n
Are you practical, organised and comfortable moving between people leadership, projects, events, systems, customer experience and marketing activity?
n
Velg Training is looking for an experienced and hands‐on Business Operations Manager to lead the day‐to‐day operations of our small team at Banyo on Brisbane's northside.
n
This is a varied role for someone who enjoys being close to the work. You will lead a small team, coordinate operational delivery across the business and help us improve how we plan, communicate and work together.
n
About Velg Training
n
Velg Training is a member-serving organisation and one of Australia's leading providers of professional development to the Vocational Education and Training (VET) sector.
n
We are a small, friendly and fast-moving team with a large national footprint. We are not a heavily corporate environment, and people are encouraged to contribute ideas, ask questions and help each other when priorities change.
n
About the role
n
Reporting to the Director of Content and Strategy, you will be responsible for the people, processes and practical coordination that keep Velg Training operating effectively.
n
The Director of Content and Strategy will continue to lead business and product strategy, VET knowledge, compliance content, webinars, templates, courses and other professional development products.
n
Your role will be to turn agreed priorities into organised plans, clear responsibilities, realistic timelines and high-quality delivery.
n
As our Business Operations Manager, you will:
n
n
lead and support a small team, coordinating workloads, priorities, regular check-ins and day-to-day performance
n
translate business priorities into practical operational plans, timelines and responsibilities while monitoring progress and resolving issues
n




oversee the operational delivery of webinars, career development programs, membership activities and other Velg Training services
n
lead the operational planning and delivery of the annual National VET Conference, including timelines, registrations, communications, presenters, suppliers and logistics
n
coordinate approved marketing activity across email, website, social media and other channels, ensuring communications and online information remain accurate and current
n
monitor registrations, engagement, customer feedback, expenditure and operational performance, providing useful observations and reports to the management team
n
improve procedures, systems and workflows, including identifying practical opportunities to use automation, technology and AI
n
manage customer escalations and external suppliers where required while contributing ideas to improve services, customer experience and business operations
n
n
This is not a specialist VET compliance role, and you will not be expected to develop technical VET content.
n
About you
n
You are likely to be someone who:
n
n
has at least five years' experience in business operations, project delivery, program coordination, office management or a similar role
n
has experience leading, supervising or coaching a small team and enjoys helping people perform well
n
is highly organised and can manage several priorities, projects and deadlines without losing sight of the details
n
can turn broad ideas into practical actions, realistic timelines and clear responsibilities
n
communicates naturally and professionally, raises issues early and keeps relevant people informed
n
takes ownership,



follows work through and uses sound judgement when making decisions or escalating concerns
n
is confident using business software and comfortable learning website, CRM, email marketing, event and customer-management platforms
n
can review operational information, customer feedback, budgets and campaign results and explain what they may be telling us
n
enjoys working in a small business where roles are diverse, people help each other and practical ideas are welcomed
n
Experience in a membership organisation, professional association, education or training provider, or another small service‐based business would be highly regarded.
n
Experience coordinating professional development or membership programs would also be valuable.
n
n
Location and working arrangements
n
This is a full‐time position based at:9 Froude Street, Banyo QLD ****
n
The usual hours are7.30 am to 3.30 pm, Monday to Friday.
n
Full‐time attendance in the office is required. This is not a hybrid or remote position.
n
This role offers the opportunity to:
n
n
lead a small team and have a visible effect on how the business operates
n
enjoy variety without layers of corporate hierarchy and become part of a friendly team where people support each other
n
work directly with an accessible and supportive senior management team
n
take ownership of varied operational responsibilities across events, membership, marketing and systems
n
contribute practical ideas and have the opportunity to implement them
n
help deliver a national professional development program, member services and events
n
n
If you enjoy bringing clarity to busy environments, helping people succeed and making sure important work gets done well, we would love to hear from you.
n
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-*****-Ljbffr

📌 Business Operations Manager (Queensland)
🏢 Velg Training
📍 Queensland