Job Description
Saul Recruitment - Specialising in recruiting top MSP/MSSP/Security talent across ANZ!
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Looking for a role where you can combine your technical expertise with client relationship management, strategic consulting and technology leadership?
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Up to $135k Base + Super + Training!
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Sydney - Hybrid
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Own key client relationships, shape technology roadmaps and influence strategy!
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Work with great people and customers!
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Supportive, people-first culture
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Flexibility and great employee benefits
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This is an opportunity to join an award-winning, well-established and highly regarded MSP/MSSP with a strong reputation for exceptional client service, trusted advice and long-term customer partnerships.
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You'll become part of a growing, supportive and collaborative team that genuinely invests in its people, embraces modern technology and takes pride in delivering solutions that make a real difference. It's a fantastic environment for someone passionate about technology, customer outcomes and building a long-term career within the MSP/MSSP industry.
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You'll become the trusted advisor for a portfolio of clients, helping them get more value from their technology investments while ensuring service excellence across every interaction.
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This role suits someone who enjoys building relationships, solving business challenges and influencing technology outcomes.
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Why This Opportunity Stands Out:
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Own client relationships- Become the trusted technology advisor for a portfolio of businesses.
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Strategic influence- Lead technology roadmap discussions and guide long-term IT decisions.
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Varied workplace- Work across multiple industries, technologies and business challenges.
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Strong technical team behind you- Collaborate with experienced engineers, project teams and specialists.
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Career progression- Develop your commercial, consulting and leadership skills.
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Hybrid flexibility- Balance office, home and client engagement.
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This is a business that values proactive thinking,



accountability and people who genuinely care about delivering great outcomes for clients.
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What You'll Be Doing:
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Managing and growing relationships across a portfolio of clients
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Acting as the primary point of contact for technology advice and service delivery
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Leading regular client review meetings and roadmap discussions
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Identifying risks, gaps and improvement opportunities across client environments
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Working closely with engineering and project teams to ensure successful outcomes
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Managing escalations and driving issues through to resolution
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Assisting with solution design, project recommendations and technology planning
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Presenting recommendations to key stakeholders and decision-makers
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Supporting project scoping and technical proposals
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Maintaining accurate documentation and account records
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Visiting client sites when required
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What You'll Bring:
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Previous experience in a Technical Account Manager, Service Delivery Manager, Senior Engineer or similar role
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MSP experience managing multiple client environments
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Strong relationship management and stakeholder engagement skills
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Commercial awareness and the ability to identify opportunities for improvement
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Excellent communication skills with both technical and non-technical audiences
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Strong organisational skills and the ability to manage competing priorities
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A proactive approach with a strong sense of ownership and accountability
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Passion for delivering outstanding customer experiences
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Tech Environment Experience Across a Mix of:
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Microsoft 365 (Exchange Online, SharePoint, Teams)
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Azure & Entra ID
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Intune & Endpoint Management
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Cyber Security Solutions (Microsoft Defender, MDR)
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Backup & Disaster Recovery
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Networking, Firewalls & VPNs
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Cloud Infrastructure & Business Connectivity
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Service Management Platforms
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Highly Regarded:
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Microsoft Certifications
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ITIL Knowledge
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Cyber Security Experience
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Experience presenting technology recommendations to business stakeholders
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Previous consulting or advisory experience
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What's In It For You? Career Growth, Training, Culture & Benefits..
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Join a respected and growing MSP/MSSP- Build your career with an established business offering stability, growth and long-term opportunity.
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Genuine career progression- Follow clear pathways into senior technical, projects, consulting, architecture, specialist or leadership roles.
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Training, certifications and mentoring- Access structured development, paid certifications, upskilling incentives and mentoring from experienced professionals.
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Modern technology and project exposure- Work across cloud, Modern Workplace, infrastructure, networking and security, including migrations and transformation projects.
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Broader experience and ownership- Work across diverse customers and environments while taking on greater technical responsibility as you develop.
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Work with great people and customers- Collaborate with skilled professionals, share knowledge and build trusted relationships with business and technology leaders.
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Supportive, people-first culture- Join an inclusive and collaborative environment that invests in its people and recognises great work.
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Flexibility and great employee benefits- Enjoy hybrid working, additional leave, employee discounts, parental support, wellbeing initiatives and other workplace perks.
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This is a fantastic chance for a technically strong professional who enjoys working closely with clients, building trusted relationships and helping organisations get the best from their technology.
#J-*****-Ljbffr

📌 Technical Account Manager - Msp/Mssp - Client Strategy & Technology Advisory! (New South Wales)
🏢 Saul Recruitment
📍 New South Wales