Job Description
I-MED Radiology Network – Mount Waverley VIC
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1d ago , from I-MED Radiology Network - Radiology Positions
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Applications close on 04th September: Assessment Centre on09th September – Apply early!
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Immediate shortlisting process: Eligible Candidates will be invited to an assessment centre
onWednesday,09thofSeptember.
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6 weeks trainingwith ongoingcoachingand supportin a friendly, team-focused workplace
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Hybridoption: Work from homeup to3days a week after 3 months
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Career development and clear progression pathways
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Full-Timerole working Monday to Friday, shifts between 8am and 8pm
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Start date is
Monday,05thOctober****
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Be the first point of contact for our patients and referrers at ourMount
WaverleyNationalContact
Centre.In this vital role,you'lldeliver exceptional service by managing high-volume inbound calls as well as outbound calls and digital interactions while providingaccurate, compassionate guidance to our customers and collaborating closely with team leaders and clinic healthcare staff.Our contact
centreoperateswithin
a highly regulated healthcare environment, with clear processes,
performancemeasuresand
regular quality monitoring to support consistent and safe patient outcomes.
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Supported induction:6 weeks training and ongoing support
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Based in Mount Waverley, free staff parking onsite
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Flexible hybrid work model for daytime shifts after 3 months
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Weekly leader check-ins as well as regular coaching and dedicated online support
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Career development and clear progression pathways
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Monthly team events, reward programs, and salary packaging
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Dutiesand responsibilities
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Handle
Inbound/outboundcalls
as well as digital interactions promptly and professionally
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Handle patient




andreferrerenquiries
with empathy
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Escalate complex issues to supervisors as needed
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Maintain customer service quality and meet daily KPIs
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Skills & Experience
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Strong verbal communication and empathy
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Ability to handle a fast-paced, high-volume environment
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Detail-oriented with focus on compliance, quality and KPIs
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Proficient computers skills across multiple systems including but not limited to Genesys telephony, outlook,teamsand CRM software
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Enthusiastic
learner:previouscall
centre experience preferred but notrequired
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Culture
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You'llbe part of an experienced and supportive team, with ongoing training, regularcheck-insand opportunities to continue building your skills. We value teamwork, consistency and creating a respectful, inclusive environment where people can do their best work and contribute to a positive team culture.
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For more information, please contact:Nirangi Fernando, via email
at***************@i
-med.com.au.
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Once you apply,we'llkeep you up to date on how your application is progressing.
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We welcome applications from people with a wide range of backgrounds and experiences.We'rebuilding a team that values different perspectives and ways of thinking. If this role interests you but youdon'tmeet every requirement,we'dstill like to hear from you. We value transferable skills, potential and a willingness to learn
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Application process




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After yousubmityour application here, you will promptly receive an email invitation to take a short job skills preview with our hiring partner Vervoe.
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You'llhave the opportunity to see the day-to-day tasks of this position andparticipatein a small set of real, role-relevant tasks which provide us with a clear picture of your skills and capability.We encourage you tocomplete it as soon as possibleto allow us to progress your application promptly.
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Candidates that reach our benchmark will be invited to aphonescreen
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Successful
candidateswillthenbeinvited
to in-personAssessment
CentreonWednesday,09thSeptember****.
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Join our contact centre team to build valuable skills, make a real difference for patients every day, and grow your career in a supportive, fast-paced environment.
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About I-MED
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At I-MED,we'remorethanjusta medical imaging provider -we'rea community of passionate professionals committed to excellence for our patients. With over 200 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge andexpertise.
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With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.
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Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.
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📌 Patient Bookings Officer (Victoria)
🏢 I-MED Radiology Network
📍 Victoria