Job Description
Coordinator - Aquatic Services Administration
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About Maranoa Regional Council: Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a strong future for generations to come. We support our individual communities to grow while building one strong connected region that partners with people, business and industry to thrive.
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Discover the Maranoa Region:HOME - Roma Queensland
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Why it is worth working at Maranoa Regional Council?
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Permanent, Full time Position
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Stream A, Level 5 - $80,****** per annum
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Maranoa locality allowance $***** per fortnight
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Work a 9-day fortnight with a Rostered Day Off.
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Access Long service leave after seven (7) years
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Five weeks of annual leave annually
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Ten weeks (full pay) paid parental leave, twenty weeks (half pay) paid parental leave
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Three weeks sick leave annually
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Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
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Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
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Discounted Gym Memberships at PCYC and Snap Fitness
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Discounted Health Insurance through Bupa
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About the Role
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The Reception, Administration, Café & Learn-to-Swim Co-ordinator is responsible for the day-to-day coordination of customer-facing operations at the Denise Spencer Aquatic Centre. This role oversees front-of-house services, administrative processes, café operations, and the Learn-to-Swim (LTS) program to ensure a safe, welcoming, efficient, and community-focused aquatic environment.
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The Supervisor provides leadership to casual and part-time staff,



ensures compliance with industry standards, supports centre management, and delivers high-quality service to patrons of all ages.
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Key Responsibilities
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Reception & Customer Service
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Front-of-house operations - Oversee daily reception duties including customer enquiries, membership processing, point-of-sale transactions, and facility access.
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Customer experience - Ensure all patrons receive friendly, efficient, and professional service.
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Staff supervision - Train, roster, and support reception staff to maintain consistent service standards.
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Issue resolution - Manage customer complaints, feedback, and incident reporting.
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Administration
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Record management - Maintain accurate attendance, membership, financial, and program records.
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Compliance support - Assist with audits, safety documentation, and operational reporting.
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Financial processing - Oversee daily takings, banking, invoicing, and reconciliation.
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Communication - Coordinate internal communication between staff, management, and external stakeholders.
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Café supervision - Oversee the operation of the pool café including food preparation, stock control, and hygiene standards.
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Food safety - Ensure compliance with Queensland food safety regulations.
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Stock & ordering - Manage inventory, supplier orders, and cost control.
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Program coordination - Oversee scheduling, enrolments, class allocation, and program delivery.
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Instructor supervision - Support, mentor, and roster swim instructors to ensure high-quality lessons.
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Program quality - Maintain alignment with AUSTSWIM/RLSSA teaching standards.
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Parent communication - Provide updates, feedback, and support to families enrolled in the program
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Leadership & Team Support
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Team leadership - Provide positive, hands‐on leadership across all supervised areas.
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Training & onboarding - Support new staff with induction, training, and ongoing development.
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Rostering - Create and manage rosters to ensure adequate coverage across reception, café, and LTS.
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Workplace culture - Promote a safe, inclusive, and supportive team environment.
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For full details of this position, please ensure you download the attached Position Description, which provides the detailed responsibilities and required skills, experience and qualifications.
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Additional Information
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MRC reserves the right to close or withdraw vacancies beforethe advertised closing date, or extend the closing date, without prior notice.
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The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.
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For more information:
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Maranoa Regional Council is an equal
opportunityemployer,
and we encourage applications from candidates of all backgrounds. Weactively support diversity and inclusion in our workplace
#J-*****-Ljbffr

📌 Coordinator - Aquatic Services Administration (Roma)
🏢 Maranoa Regional Council
📍 Roma