Job Description
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What Client Success Account Manager Jobs are ...
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Showing 955 Client Success Account Manager jobs in Fremantle
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Someday Studios is a Fremantle-based video agency that helps Perth businesses build a brand people actually remember. We plan, shoot, edit, post, and run Meta ads through one predictable system, creating cinematic content that's levels above the rest. We're not just a production business — we're a genuine growth partner, building legacy brands, and predictable lead systems that turn our clients into category leaders.
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About Someday Studios
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Someday Studios is a Fremantle-based video agency that helps Perth businesses build a brand people actually remember. We plan, shoot, edit, post, and run Meta ads through one predictable system, creating cinematic content that's levels above the rest. We're not just a production business — we're a genuine growth partner, building legacy brands, and predictable lead systems that turn our clients into category leaders.
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What's in It for You
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$65,000–$75,000 base + super and leave entitlements, with performance bonuses available
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A portfolio of clients you'll genuinely enjoy working with
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Real ownership of client relationships from onboarding through to renewal
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Your birthday off, on us
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A membership to a local sauna and ice bath studio (we prioritise wellness)
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Access to paid learning and development opportunities that support your growth
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Career growth that scales with the business — you've got an early seat in a fast growing business
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Work directly with the founder and a small dedicated team of creative minds
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Private workspace in Fremantle with a laptop, a dedicated desk, and premium amenities
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Based in the heart of Fremantle, surrounded by some of the best cafes for lunch, coffee runs, or working from time to time
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Regular team coffees and lunches
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Why This Role Exists
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Someday Studios has reached a stage of growth where client relationships — and the retention that flows from them — need dedicated ownership. As Client Success/Account Manager, you'll own the client relationship from end to end. From onboarding, managing the production journey from shoot day to delivery, and driving retention.
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You'll be measured on retention and renewals — not just client satisfaction. The right person will build genuine trust with clients and turn that trust into long‐term, growing relationships.
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This is a full-time, in-office role based in our Fremantle HQ. Shoot days require you to be on-site.
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Key Responsibilities
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Client communication: Own all client communication through WhatsApp client groups, ensuring clients are never left waiting on a response.
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Onboarding: Onboard every recent client and run kick off calls.
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Content strategy: Develop a content strategy and shoot day plans for each client, aligned to their business goals.
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Shoot day management: On-set coaching for clients, managing the run sheet, and enhancing client experience on set.
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Quality control: Review and approve all edited content before it is sent to clients, ensuring it meets our standard.
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Delivery: Deliver final videos, write captions, and publish content via scheduling platforms.
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Client experience: Maintain a client experience calendar covering milestones, wins, birthdays, and events.
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Retention and growth: Manage renewals and identify opportunities before the client asks — additional content days, ads management, photography.
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Case studies: Document testimonials and case studies from successful client engagements.
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Pipeline management: Manage multiple clients through a project management software, ensuring nothing is missed or delayed.




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Ideal Candidate Profile - is this you?
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You're a strong, warm communicator, comfortable leading client calls and being on set
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You're highly organised — you can run multiple client pipelines at once without anything slipping
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You have working knowledge of video/content production, from pre-production through to scheduling
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You're sales-comfortable enough to spot and raise upsell opportunities naturally
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You're comfortable using AI to work smarter — speeding up planning, scripting, and content workflows
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You have a high standard for what goes out under your name
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You have experience in a similar client facing role or marketing agency
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Desirable but not essential:
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Experience using AI tools and automations
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Hands‐on video or content production experience (filming, editing, directing)
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1‐2 years experience in a content, marketing, or creative agency
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As a general guide, we're looking for around 1–2 years in a client‐facing role — but we care more about who you are than a number on your resume. If you're the right person, we'd rather have the conversation than judge your experience level.
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What Success Looks Like
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In this role, success means:
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Clients feel confident, informed, and genuinely looked after at every stage of their journey with us
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Clients rave about the experience with us, not just the footage
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Nothing falls through the cracks — every client pipeline, deadline, and milestone is tracked and on time
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Upsells and renewals happen naturally, because the client already trusts you and sees the value
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Content quality is consistently high, with no client ever chasing a fix or a missed deadline
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Client relationships strengthen over time, leading to referrals, testimonials, and long‐term retention
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Someday Studios' reputation for high standards and genuine care is upheld in every client interaction
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#J-*****-Ljbffr

📌 Client Success/Account Manager (Perth)
🏢 Someday Creative Studios
📍 Perth