Job Description
CRM and Loyalty Specialist (6m contract)
n
CRM and Loyalty Specialist (6 month contract)
n
So...who are we?
n
Techtronic Industries (TTI) is a global organisation and world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. Our portfolio includes iconic brands like RYOBI, AEG, Hoover, Vax, Kango, and Empire — names you know, trust, and probably have in your garage or shed.
n
At TTI, we're all about innovation, collaboration, and creating exceptional experiences — for our customers and our people. We're proud of our culture, and we're serious about helping you grow, thrive, and make a real impact.
n
About the role
n
We're looking for a Loyalty & CRM Specialist to join our Customer & Strategy team. Reporting to the Senior CRM & Loyalty Manager, you'll be the go-to expert for driving customer engagement, retention, and lifetime value through smart, data-driven campaign execution. This is a recent team under fresh management with exciting growth plans!
n
You'll manage CRM platforms, design and execute targeted campaigns, optimise loyalty programs across our consumer brands and perform analysis deep-dives to drive a data-driven culture. This role is all about creating personalised experiences that connect with our customers and deliver real commercial outcomes.
n
Day-to-Day
n
n




Build and execute CRM campaigns that drive loyalty, satisfaction, and retention
n
Use data and insights to personalise customer journeys and improve engagement
n
Undertake analysis deep-dives into campaign and testing performance, customer behaviour metrics and key KPI's to optimise relevance and create new opportunities
n
Manage audience segmentation and campaign planning across multiple brands
n
Collaborate with internal teams (Product, Marketing, Service, IT) and external partners (Retailers) to align CRM initiatives
n
Support strategic projects and contribute to broader marketing and commercial goals
n
n
What we're looking for
n
n
A degree in Marketing, Business, or relevant experience
n
Hands-on experience with Salesforce Marketing Cloud
n
Skills in HTML, CSS, and email marketing best practices
n
Strong analytical skills and a customer-first mindset
n
Ability to build relationships and influence stakeholders across the business
n
n
Bonus points if you've worked on loyalty or CX programs!
n
What we can offer you
n
n
Generous product discounts (yes, you'll want everything!)
n
Recognition programs and team celebrations
n
Learning and development opportunities
n
Paid parental leave, and more!
n
#J-*****-Ljbffr

📌 Crm And Loyalty Specialist (6M Contract) (Victoria)
🏢 Milwaukee Electric Tool
📍 Victoria