Job Description
Churches of Christ in Queensland – Cardwell QLD
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Churches of Christ – Residential Aged Care, Cardwell/Ingham
n Permanent Full-Time
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Create a place that feels like home — for our residents, their families, and our team.
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About the Role:
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Churches of Christ are currently looking for a warm, proactive, and people-focused Resident Experience Manager to join our aged care homes at Ingham and Cardwell, Queensland. This is more than just a management role — it's an opportunity to shape the everyday experience for our 98 residents across both sites by ensuring the home is safe, vibrant, welcoming, and deeply respectful of individual needs.
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In this newly created position, you'll be the heartbeat of non-clinical operations. You'll lead and inspire a dedicated team — including lifestyle, kitchen, cleaning, maintenance, and gardening — and collaborate closely with our Service Manager and clinical staff to ensure everything runs smoothly and compassionately.
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If you're someone who thrives on making others feel valued and comfortable, this is the role for you.
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Please note: The two sites are approximately 40 minutes apart and regular travel between them is required. A pool car will be provided for the purpose of travelling between sites.
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What You'll Do:
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Be a resident advocate — listening to their needs and ensuring their voices shape their environment
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Lead and support non-clinical teams, bringing out the best in each person
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Oversee essential operational areas like cleanliness, food service, safety, lifestyle activities, and maintenance
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Manage stock, ordering, budgeting, and compliance with safety and food regulations
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Proactively handle concerns or complaints with empathy and professionalism
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Regularly audit services and look for opportunities to improve resident satisfaction
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Who We're Looking For:
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You are someone who cares deeply about people and wants every resident to feel seen, heard, and respected. You love finding ways to make things better, and you bring a solutions-focused mindset to your work. You understand that small details — a freshly made bed, a friendly chat, a warm meal — can make a world of difference.
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You'll bring:
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A customer-first approach, driven by compassion, innovation and continuous improvement
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Robust leadership skills (ideally from hospitality, aged care, or customer service environments)
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Hands-on experience with food preparation and ordering for large aged care or similar facilities
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Knowledge of HACCP, GMP and food safety requirements (or willingness to learn)
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A Food Safety Supervisor certificate (or willingness to obtain)
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Ability to manage multiple teams, tasks and priorities with care and confidence
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A current (or willingness to obtain) National Police Check
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Full Australian work rights (Sponsorship unavailable for this role)
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Why Join Us?
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At Churches of Christ, you'll be part of one of Australia's largest not-for-profit care providers with over 140 years of experience supporting individuals, families and communities. Our work is guided by strong values: Integrity, Compassion, Excellence and Courage.
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We offer:
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Generous salary packaging up to $18,549 tax-free
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Supportive team culture and meaningful work
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Employee Assistance Program and wellbeing support
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Retail discounts and ongoing professional development
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Opportunities to grow in a mission-driven organisation
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We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander people to apply.
n Applications will be reviewed as received.
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📌 Resident Experience Manager (Gold Coast)
🏢 Churches of Christ in Queensland
📍 Gold Coast