Job Description
ARMA is seeking an experienced Team Leader to join our high-performing customer relations team. You will coach and develop a team of Customer Relationship Managers, drive performance against KPIs, and ensure compliant delivery of outcomes for clients.
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In this role, you will run daily huddles, manage queues and dialler activity, handle escalations, and deliver regular performance reporting. A proven leader with robust communication and coaching skills will thrive here.
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