Job Description
Join Northside Clinic as Our Assistant Practice Manager / 2IC!
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Are you an organised, people-focused qualified looking to take the next step in practice management? Northside Clinic is seeking a dedicated full-time or part-time Assistant Practice Manager / 2IC to join our team.
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As Assistant Practice Manager / 2IC, you'll work closely with our Practice Manager to help oversee the daily operations of our busy medical centre, stepping in to lead the team in their absence, while also being a hands-on, visible presence on our reception desk.
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Northside Clinic has a particular focus on providing quality medical care in a safe and friendly environment for the LGBTIQA+ and HIV positive communities in Melbourne's inner north. We also provide General Practice care to the local community in Fitzroy North.
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What We Offer:
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Modern Workplace: Work in a busy, well-equipped, contemporary medical practice.
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Supportive Environment: Be part of a friendly and collaborative team that cares about each other's success.
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Dedicated Support: We've got your back with in-house management, accounts, HR, marketing and IT teams.
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Your Impact & Responsibilities:
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As our Assistant Practice Manager / 2IC, you'll be a key support to our Practice Manager and a familiar, reassuring face for our patients. Your key responsibilities will include:
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Operational Support: Assist the Practice Manager in the day-to-day running of the practice, stepping in to lead operations in their absence.
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Reception & Front Desk: Providing support to the team; greeting patients, managing appointment bookings, answering phones, and handling billing and enquiries.
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Team Leadership: Support a professional, friendly, and service-focused work environment, helping to lead and support our multidisciplinary team.
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People & Culture: Assist with rostering, onboarding, and training for our reception team members.
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Administrative Support:



Provide broad administrative support across the practice, ensuring compliance with policies and procedures.
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What You'll Bring:
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We're looking for a proactive and adaptable team player with a strong commitment to patient care. To be successful in this role, you'll need:
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Relevant Experience: Previous experience in a medical reception, administration, or management role within a GP or other medical specialist environment is essential.
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Exceptional Customer Service: Excellent interpersonal communication and customer service skills, with a patient-focused approach.
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Patient-Centric Approach: A positive and professional attitude coupled with a genuine desire to make a difference in the lives of our patients.
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Tech-Savvy: Highly developed computer and IT skills, with proficiency with Best Practice software and scheduling software.
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Operational Acumen: The ability to manage the demands of daily practice operations, demonstrating strong adaptability and multitasking skills
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Even Better If You Have:
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Prior experience in a 2IC, team leader, or assistant practice manager role.
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Prior accreditation experience.
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About Us:
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At Northside Clinic, our focus is on creating a safe, friendly, non-judgemental environment for LGBTIQA+, and HIV positive communities. We provide comprehensive testing for the management of Sexually Transmitted Infections (STIs), as well as a full range of General Practice and Allied Health services.
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As part of Brecken Health, an independent network of clinics proudly owned and run by doctors, we uphold a commitment to clinical excellence and patient-centered service.
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Ready to Make a Difference?
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If you're excited by this opportunity to grow into practice leadership while staying connected to our patients on the front line, we want to hear from you!
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For any questions regarding the position, please email ******.
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Please note: Only shortlisted candidates will be contacted.
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📌 Assistant Practice Manager - 2Ic (Victoria)
🏢 BRECKEN
📍 Victoria