Job Description
An established but growing Accounting and Business Advisory practice in Newcastle is looking for an experienced Operations Manager to bring structure, efficiency and momentum across the business.
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What's on Offer
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Newcastle-based – next to a outstanding shopping precinct – off st parking nearby
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4 days considered for the right person
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Genuine opportunity to influence how the business operates
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Autonomy to implement new ideas and improvements
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Collaborative and forward-thinking environment
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This is a hands-on role suited to someone who enjoys improving processes, getting systems working smarter and solving operational challenges, as well as overseeing a small administration/reception team
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The Role
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Reporting to the People & Performance Manager, you'll oversee day-to-day operations, manage a small admin team, workflow, systems and process improvement, working closely with Partners and key stakeholders.
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You'll be responsible for:
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Coordinating operational workflow and support functions
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Overseeing administrators, reception staff and an offshore support team
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General property/facilities management of the office
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Optimising systems including Xero Practice Manager, Ignition, Karbon, Xero and Microsoft 365
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Driving process improvement, and ad hoc systems work
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Managing software providers, IT partners and external suppliers
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Supporting workplace technology, facilities and onboarding/offboarding
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Helping identify and remove operational bottlenecks
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Supporting team engagement, training and business initiatives
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About You
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You'll ideally have experience in Operations, Practice Management, Office Management or a similar role, Bonus points if its within professional services, accounting, financial services, legal or consulting.
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We're looking for someone who is:
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Highly organised and commercially minded, from a business of comparable size (20+ staff)
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Confident with technology and systems
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Strong at project and workflow coordination
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A proactive problem solver
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Comfortable managing stakeholders and external providers
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Focused on continuous improvement and finding smarter ways of working
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📌 Operations Manager (New South Wales)
🏢 Connected People
📍 New South Wales