Job Description
The Company
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Our client is a well-established industrial manufacturing business, supplying high-quality products to a broad customer base across Australia. Known for their reliability and robust service standards, they operate in a fast-paced, team-focused environment and pride themselves on delivering practical solutions and consistent support to their customers and distributors.
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The Role
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Handle customer orders, quotes, and enquiries via phone and email, ensuring accuracy and timely turnaround
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Support customers and distributors with product, freight, and billing queries in a professional and helpful manner
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Troubleshoot issues and see them through to resolution, escalating where required
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Work closely with sales and operations to track orders, deliveries, and provide updates
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Maintain accurate data entry across systems (SAP/ERP) while managing multiple tasks and priorities
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Build and maintain strong customer relationships through consistent and reliable service
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About You
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Previous experience in customer service or internal sales within manufacturing, industrial, or related environments
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Strong attention to detail with the ability to manage multiple priorities
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Confident using systems such as SAP or similar ERP platforms
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Excellent communication skills and a proactive, solutions-focused approach
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Ability to work collaboratively across teams
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What's On Offer?
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This is a Monday to Friday role (8:00am – 4:00pm) based in Eagle Farm, QLD, offering onsite parking, a supportive team environment, and the opportunity to grow your skills within a stable and expanding industrial manufacturing business.
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📌 Customer Service Representative (Queensland)
🏢 Blackbook Executive
📍 Queensland