Job Description
An exciting opportunity for an IT Support Officer to join the Blue Water Shipping team in our Hamilton (Brisbane) office.
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Reporting to the Global IT Support Manager, this role combines technical support, systems administration, troubleshooting, asset management and project delivery. You'll play a key role in supporting our team and wider network by proving exceptional service, delivering practical and user-friendly solutions, resolving technical issues and helping maintain the reliability and security of our technology environment.
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The principal objectives of this position are:
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Provide Level 2 support for a wide range of business-critical applications
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Act as the primary point of contact for support requests via the Service Portal
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Maintain IT asset records, stock levels and software licences
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Assist with technology rollouts, projects and continuous improvement initiatives
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Diagnose, assess, and resolve user-reported technical issues, ensuring a high standard of service delivery
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Maintain and update support documentation and knowledge base articles
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Project manage current facility set-ups across the Oceania region
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Manage escalated incidents through to resolution while providing regular communication to key stakeholders
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Ensure compliance with security standards,



operational procedures and governance requirements
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To be successful in this role, you'll need:
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Minimum 3 years' experience in an IT Support or Service Desk role
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Cert IV qualification in Information Technology or a related field
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Proficient with ITSM tools and support processes
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Excellent communication and customer service skills
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Ability to manage multiple competing priorities while maintaining a high standard of service
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Must be able to gain and maintain a Criminal History clearance
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Must have the right to live and work in Australia
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About Us
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Blue Water Shipping (BWS) is a global provider of all logistics services in the modern supply chain management. At the heart of Blue Water is an organisation of professionals skilled to offer complete and tailor-made solutions to any shipping and transport requirement anywhere in the world.
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The company was founded half a century ago in Esbjerg, Denmark and has grown to over 80 offices worldwide.
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BWS is committed to providing an innovative and supportive workplace where our differences are recognised and celebrated.
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We will not accept unsolicited resumes from third party recruiting agencies in response to job postings.
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📌 It Support Officer - Level 2 (Queensland)
🏢 Blue Water Shipping
📍 Queensland