Job Description
Customer Service / Allocator & Rostering Agent AM Shift
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We're seeking an experienced and motivatedCustomer Service / Allocator & Rostering Agentto join our high-performing team inBanksmeadow.
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This hybrid position combines customer service, allocation, and rostering responsibilities, offering variety, challenge, and the opportunity to make a real impact every day.
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If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding service, this is the role for you.
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About the Role
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As a key member of the operations and customer service team, you'll coordinate daily rosters and driver allocations, manage customer delivery schedules, and ensure smooth communication between drivers, warehouse teams, and customers.
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This role requires strong organisational skills, attention to detail, and the ability to stay calm under pressure while balancing multiple priorities.
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You'll be the main point of contact for internal and external stakeholders, ensuring operations run efficiently and customers receive exceptional service.
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The available shift for this position is Tuesday to Saturday, 4:00 am - 12:00 pm.
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Key Responsibilities
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Coordinate driver and vehicle allocations and maintain accurate rosters.
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Manage daily delivery schedules, making real-time adjustments for delays or urgent requests.
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Communicate clearly with drivers, warehouse staff, and customers to ensure seamless coordination.
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Monitor driver hours, fatigue, and breaks to meet NHVR and Chain of Responsibility (CoR) requirements.
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Respond to customer enquiries and provide accurate updates on deliveries and ETAs.
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Record and analyse operational performance, delivery times, and resource utilisation.
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Support compliance and reporting activities aligned with WHS, CoR, and company policies.
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Contribute to continuous improvement and maintain a strong, team-based culture.
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What You'll Bring
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3+ years' experience in customer service, allocation, rostering, or administration (aviation, logistics, or transport industry preferred).
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Solid organisational, communication, and problem-solving skills.
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Proficiency with rostering or logistics software and Microsoft Office.
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Knowledge of CoR, HVNL, and WHS standards.
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Eligibility to obtain a Federal Police Check and ASIC.
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A proactive, solutions-focused attitude and team-first mindset.
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Highly Regarded:
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Certificate III (or higher) in Transport & Logistics.
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Chain of Responsibility and/or Dangerous Goods awareness training.
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RACA or AACA accreditation.
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Why Join Us?
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At Wymap, we value our people and offer a supportive, inclusive and safety-focused environment where your contribution is recognised.
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Along with competitive pay and ongoing development opportunities, you'll also have access to:
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Fitness Passport with discounted gym and fitness memberships
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Novated leasing optionsEmployee Assistance Program (EAP) providing confidential wellbeing support for you and your immediate family
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Reward and recognition programs celebrating employee achievements
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Monthly team BBQs and social gatherings to foster a positive team culture
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Career development and progression opportunities within a growing Australian aviation logistics business
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📌 Customer Service / Allocator & Rostering Agent (New South Wales)
🏢 Wymap Group
📍 New South Wales