Job Description
Customer Service Representative - Call Centre
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Customer Service Representative (Temporary Full-Time)
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Location: Richmond, VIC (Hybrid options available following initial training)
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Pay Rate: $***** per hour + 12% Superannuation
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Work Type: Temporary Full-Time 6 months
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The Opportunity
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Are you a customer-focused professional looking for your next career move? We are currently seeking expressions of interest and active applicants for high-volume Customer Service Representative roles with an iconic Australian brand based in Richmond. This fast-paced, high-energy contact center environment offers standard weekday rosters, competitive pay, and comprehensive paid training to set you up for long-term success.
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In-Person Assessment Centre: Tuesday, September 2nd
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Commencement Date: Monday, September 21st
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Mandatory Training: Must be fully available for a 6-week full-time training program in office at the Richmond office (Monday to Friday, 9:00 AM - 5:00 PM). Unplanned leave during this period cannot be accommodated.
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Workplace Flexibility & Roster
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Operating Hours: Full time rotating roster between 8:00 AM and 8:00 PM, Monday to Friday.
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Balance: No weekends and standard public holidays off.
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Hybrid Work: Hybrid options (e.g., 3-4 days working from home)



become available following the initial on-site onboarding period.
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Key Responsibilities
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Manage high-volume inbound calls (up to 80 calls per day) and digital inquiries with efficiency and empathy.
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Deliver high-quality customer support while consistently meeting team benchmarks (handle times, quality assurance).
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Navigate CRM platforms (experience with Salesforce or similar systems is highly regarded).
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Collaborate with supportive, high-energy team members to share best practices.
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What We Look For
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Previous experience in an inbound contact center, high-volume customer service, retail, or hospitality setting.
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Outstanding verbal and written communication skills with strong problem-solving capabilities.
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High reliability and commitment, especially during initial training and peak operating periods.
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Work Rights: Full working rights in Australia with full time work capability (Australian Citizen, Permanent Resident, or valid full-time visa).
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Background Checks: Willingness to undergo standard background checks (Police Check and Drug & Alcohol screening).
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Customer Service Representative - Call Centre (South Australia)
🏢 Randstad
📍 South Australia