Job Description
Applicants must hold full and unrestricted working rights in Australia. Please note that visa sponsorship is not available for this position.
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The role
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Join a Sydney-based insurance contact centre in a permanent role with structured training and hybrid work (3 days in office post-training). Great opportunity to move into a corporate setting from customer-facing role.
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How will you make an impact
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Deliver exceptional customer service via inbound calls
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Handle enquiries from customers and brokers
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Meet SLA and KPI targets
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Resolve queries efficiently and manage escalations
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Build solid relationships with internal teams
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Identify and escalated risk and compliance matters
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Contribute to process improvements and team culture
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About You
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Customer-focused, adaptable,



and a strong communicator who enjoys helping people and learning new systems.
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You'll bring
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Background in customer service (insurance/ financial services)
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Ability to meet KPIs
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High attention to detail
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Self-motivation and team mindset
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Willingness to learn and adapt
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The opportunity
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This is not a traditional call‐centre role. We're building a brand that puts clarity, trust, and customer experience back into insurance — and our Sales & Service team sits at the heart of that mission. If you enjoy variety, autonomy, and being part of a growing business where your input genuinely matters — you'll feel at home here.
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📌 Sales & Service Specialist - Insurance (New South Wales)
🏢 Stella Insurance
📍 New South Wales