Job Description
As the Surgeon Liaison Assistant, you will assist with the day-to-day coordination of surgeon referrals, appointments and communication. Working closely with our Surgeon Liaison & Office Manager, you will provide administrative and coordination support to ensure communication between our surgeons, therapists, patients and clinics is seamless and professional.
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Key responsibilities
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Assisting with surgeon referrals and post-operative patient coordination
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Communicating with surgeon rooms, therapists and patients via phone and email
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Assisting with coordinating appointments and ensuring information is communicated clearly
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Following up outstanding referrals, appointments and patient information
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Preparing and maintaining surgeon and patient documentation
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Assisting with surgeon clinic lists and appointment information
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Responding to enquiries professionally and in a timely manner
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Supporting the Surgeon Liaison with administrative tasks and follow-ups
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Building and maintaining positive relationships with surgeon rooms and healthcare professionals
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Assisting with improving and maintaining efficient administrative processes
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About you
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Is organised,
reliable and has excellent attention to detail
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Has a warm and professional communication style
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Is confident speaking with surgeons, medical practices, therapists and patients
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Can manage multiple tasks and priorities
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Is proactive and doesn't wait to be asked to follow something up
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Has excellent written and verbal communication skills
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Is comfortable working in a busy healthcare environment
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Takes pride in providing a high level of service
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Works well as part of a team and is happy to support others when needed
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Understands the importance of confidentiality and professionalism
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About us
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At HandsOn Therapy, we are passionate about providing exceptional patient care and creating robust relationships with the surgeons and healthcare professionals we work alongside. We are a growing team that values teamwork and supporting one another, professionalism and accountability, great communication, a positive and welcoming workplace, continuous improvement, and providing an exceptional experience for our patients and healthcare partners.
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