Job Description
Location: Tullamarine
n Employment Type: Casual
n Days: Monday – Friday
n Hours: 2:00pm – 10:00pm
n Pay: $***** +Penalties
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About the Role
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This role will be responsible for both Customer Service and providing support to the Despatch Team. Ideally, we are seeking someone with a solid customer service background, logistics experience, and a good knowledge of Melbourne metropolitan suburbs and regional Victoria.
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Key Responsibilities
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Customer Service Responsibilities
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Handle inbound calls and enter bookings.
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Meet customer service KPIs and service targets.
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Resolve customer enquiries and complaints professionally.
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Escalate complex issues when required.
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Monitor call queues and elevate delays.
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Liaise with Operations to ensure efficient service.
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Manage and respond to customer enquiries via inbox.
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Obtain and update Proof of Deliveries (PODs).
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Maintain customer task lists and records.
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Assist with reporting and administration.
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Follow workplace safety procedures and company values
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Despatch Support Responsibilities
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Coordinate and monitor the courier fleet.
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Allocate and schedule jobs efficiently.
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Respond to driver, customer and staff enquiries.
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Assist with delivery times, addresses, PODs and charges.
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Use knowledge of local areas to assist with routing.
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Monitor driver performance and service levels.
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Problem-solve and make decisions in a fast-paced environment.
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Work independently and manage competing priorities.
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Ensure drivers and contractors follow safe work procedures.
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Promote a safe, respectful and compliant workplace.
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We're looking for someone who is:
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Reliable, punctual and organised
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Confident using computers
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Friendly and a good communicator
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Able to work in a fast-paced environment
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Local geographical knowledge
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Previous logistics or dispatch experience is desirable but not essential
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What We Offer
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Monday – Friday,
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2:00pm – 10:00pm
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Casual employment with consistent hours
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Supportive team environment
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On-the-job training
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Opportunity to develop skills and progress within the business
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Competitive casual hourly rate
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About TAG
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TAG is a specialist recruitment partner connecting skilled candidates with leading employers across Australia. We deliver tailored workforce solutions across manufacturing, logistics, warehousing, hospitality, aviation, retail and industrial sectors.
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At TAG, we value strong leadership, teamwork, and people who take pride in delivering quality work. You will join a supportive and growing workforce solutions network backed by experienced operational support and the chance to contribute to large-scale national operations.
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We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.
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📌 Despatch / Customer Service Assistant (South Australia)
🏢 Talent Acquisition Group
📍 South Australia