Job Description
Join a Boutique MSP Where Your Work Actually Matters
n
WebPal IT is a Melbourne-based Managed Service Provider supporting a diverse range of small and medium businesses.
n
We're not trying to become the biggest MSP in Melbourne.
n
We're focused on sustainable growth, long-term client relationships, delivering excellent outcomes, and building a business that our team enjoys being part of.
n
If you're looking for genuine responsibility, direct client relationships, variety in your work, and the opportunity to influence how things are done, we'd love to hear from you.
n
About the Role
n
We're looking for an experienced Managed Services Engineer to join our team.
n
You'll support a range of client environments across Microsoft 365, Intune, networking, security, and end-user systems.
n
This is a hands‐on role involving:
n
n
Technical support and troubleshooting
n
Microsoft 365 administration
n
Intune device management
n
Onboarding, migration and improvement projects
n
Documentation and knowledge management
n
Security-focused administration
n
Automation and process improvement
n
Onsite client visits when required
n
n
This role suits someone who can confidently manage day‐to‐day technical issues independently while knowing when to elevate or collaborate.
n
No two weeks are exactly the same.
n
Essential Requirements
n
n
Minimum 12 months' experience working within a Managed Service Provider (MSP)
n
Minimum 2 years' professional IT industry experience
n
Australian Citizen or Permanent Resident (PR)
n
Strong Microsoft 365 administration experience
n
Hands‐on Microsoft Intune experience
n
Experience using PSA and RMM platforms
n
Solid troubleshooting and problem‐solving skills
n
Excellent written and verbal English communication skills
n
Current Australian driver's licence
n
Ability to work independently and take ownership of outcomes
n
Comfortable working both remotely and onsite with clients
n
n




Highly Desirable
n
n
HaloPSA experience
n
Microsoft Entra ID experience
n
Microsoft Defender and security experience
n
PowerShell scripting and automation
n
Project delivery experience
n
Strong documentation discipline
n
Experience improving internal processes
n
Interest in AI, automation and efficiency improvements
n
n
You'll Likely Enjoy This Role If You
n
n
Take ownership and follow things through
n
Communicate well with technical and non‐technical people
n
Enjoy learning and improving
n
Stay calm under pressure
n
Prefer solving problems over navigating bureaucracy
n
Like helping people and building trusted relationships
n
Enjoy contributing ideas and improving systems
n
Want to be part of a small team where your input genuinely matters
n
Value trust, accountability and flexibility
n
Are looking for stability, responsibility and long‐term contribution within a small team
n
n
Our Working Environment
n
We're a small, experienced team that values professionalism, accountability and common sense.
n
We trust people to manage their responsibilities, communicate openly, and focus on outcomes.
n
You'll work closely with the owners of the business and have direct access to decision‐makers.
n
The role is primarily office and client‐site based during onboarding. Flexible hybrid arrangements may be available once you're familiar with our clients, systems and service standards.
n
Candidates located within reasonable commuting distance of our Melbourne office will be best suited to the role.
n
A Final Note
n
We're not looking for the perfect engineer.
n
We're looking for someone who is reliable, accountable, enjoys helping people, takes pride in their work, and wants to be part of a team that genuinely cares about delivering great outcomes for clients.
n
We're growing carefully and sustainably. If you're looking for meaningful work, genuine responsibility, and a place where your contribution matters, we'd love to hear from you.
#J-*****-Ljbffr

📌 Managed Services Engineer (Victoria)
🏢 WebPal
📍 Victoria