Job Description
At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
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Are you passionate about delivering exceptional customer service and helping customers find the right parts solutions? Join Komatsu's Customer Support Centre and play a critical role in supporting our customers across Australia.
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As the first point of contact for parts enquiries, you'll provide expert support with parts sales, quotations, orders, deliveries, and technical enquiries. Working in a fast-paced environment, you'll build strong relationships with customers, manage critical orders, source parts, and work closely with internal teams to ensure customers receive timely and effective solutions.
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What you'll be doing:
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Managing parts enquiries, quotations, sales, and orders.
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Providing technical parts support and recommendations.
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Following up on customer requests and critical orders.
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Sourcing parts and managing backorders.
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Supporting customers via phone, email, and face-to-face interactions.
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Building strong customer relationships and delivering outstanding service.
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Working collaboratively across the business to achieve customer service targets.
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Roster: 5 days on 2 days off
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Location: Welshpool
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What you'll bring:
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Experience in parts sales, parts interpreting, or a customer service role within a technical or industrial environment.
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Strong knowledge of earthmoving equipment and a sound mechanical aptitude.
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Excellent customer service skills with the ability to build strong relationships at all levels.
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Intermediate computer skills, including Microsoft Office and business systems.
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Strong communication, numeracy, and problem-solving skills.
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Ability to work independently, prioritise tasks, and perform well in a fast-paced environment.
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Trade qualification highly regarded but not essential.
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At Komatsu, you'll enjoy career development opportunities, ongoing training, and the chance to work with a supportive team in a global organisation that values safety, innovation, and customer success.
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Komatsu benefits:
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Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
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Financial:Income Protection Insurance and Death & Disability Insurance provided through our company superannuation fund; Novated leasing options available.
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Career:Recognition award payments, flexibility, further education studies and internal career development.
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Health:Corporate discount with Bupa, Total Wellbeing Solution with C&U; Health.
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Travel:Discounts with Avis, Qantas, Crown, IHG and travel agents.
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Yearly Bonus: Potential to receive a yearly bonus.
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Referral Program: $**** referral payment for referring a successful current employee to Komatsu.
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Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.
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📌 Customer Support Representative (Western Australia)
🏢 Komatsu Australia
📍 Western Australia