Job Description
Fork Force Australia Pty Ltd – Larapinta QLD
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Location: Brisbane Headquarters – Larapinta
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Employment Type: Part-time
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Remuneration: Competitive salary + benefits + career growth
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About Fork Force Australia
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Fork Force Australia Pty Ltd is one of the nation's leading forklift providers, offering a complete range of sales, hire, parts and servicing solutions. With strong growth across Australia, we pride ourselves on delivering industry-leading products and services while creating long-term partnerships with our customers.Our high volume of business means excellent job security and exciting opportunities for career development.
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The Role
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As the Part-Time Receptionist at Fork Force Australia's Brisbane headquarters, you are the smiling face and friendly voice that sets the tone for our business. Working 4–5 hours per day (typically 7:30am to 11:30am, Monday to Friday), you'll be the first point of contact for phone calls, walk‐ins and guests — delivering outstanding first impressions and making every interaction feel skilled, warm and efficient.
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Beyond standard front desk duties, this role is ideal for someone who loves being at the heart of a business — supporting team energy, customer experience, and event coordination. You'll assist with inbound call handling, data entry into our CRM, office administration, and even act as a concierge for guests and team functions. You'll also take ownership of coordinating internal events across our national network — bringing energy, flair and organisation to everything from BBQs to staff functions.
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We're seeking a vibrant, proactive team player who thrives on people contact, multitasking, and building positive culture. If you're the kind of person who remembers names, loves a good checklist, and gets joy from creating memorable moments — this is your time to shine.
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Reception & Front Desk Management
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Answer incoming phone calls and direct enquiries to the correct departments (Sales, Hire, Parts, Servicing, Admin)
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Greet visitors, customers and suppliers professionally and warmly upon arrival
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Manage visitor check‐in and sign‐out, and coordinate meeting room availability
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Provide basic information about the business, services and locations as needed
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Act as concierge for high‐priority visitors — organising coffee, refreshments or lunch as appropriate
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Lead Management & CRM Support
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Receive and process inbound leads submitted via phone, email or web
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Accurately enter all new leads into the CRM and assign to appropriate team members
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Ensure all interactions are recorded correctly and that urgent or high‐value leads are escalated promptly
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Liaise with the Lead Receptionist and Sales Coordinators to ensure smooth lead flow and tracking
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Office Administration
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Assist with light administrative tasks such as warranty registrations, CRM updates, phone system reconciliations or database checks
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Maintain a tidy and professional front office environment
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Manage ordering and restocking of office supplies, kitchen consumables and branded items as required
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Assist the Marketing team with campaign support and inbound call overflow when needed
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Culture & Events Coordination
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Act as a local "culture champion" — helping to drive energy, fun and positivity across the Brisbane team
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Coordinate Fork Force's national internal events across five branches (approx. 4–5 events per year) — including planning, logistics, communication, catering, and day‐of execution
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Liaise with vendors, branches and staff to ensure seamless event rollout and strong engagement
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Capture feedback, photos or stories to support internal communications or social content (optional)
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Special Requirements and Working Conditions
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Onsite role based at Fork Force Brisbane HQ in Larapinta
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Required availability is 4–5 hours per day, Monday to Friday, ideally starting at 7:30am
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Some flexibility required for earlier starts, event setup, or overflow support




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Occasional interstate event coordination support required (remote only – no travel expected)
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Person Specification
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Education / Certification
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Completion of Year 12 required; administration, customer service or events qualifications highly regarded
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Experience
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2+ years' experience in a receptionist, front-of-house or customer‐facing administrative role
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Experience using a CRM platform or customer database
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Exposure to inbound call handling, visitor management or basic lead allocation
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Experience coordinating small events, social functions or logistics preferred
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Prior exposure to a fast‐paced, B2B or industrial business environment is an advantage
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Personal Attributes
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Friendly, confident and energetic personality with a customer‐first mindset
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Exceptional phone manner and interpersonal communication skills
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Impeccable attention to detail and organisational skills
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Able to multitask, prioritise and remain calm under pressure
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Naturally proactive — sees what needs doing and jumps in
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Well‐presented, punctual, and committed to team culture
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Enjoys variety, people and creating positive experiences
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Work in accordance with OH&S; and Fork Force company values
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Meet agreed KPIs for service standards, accuracy and CRM input
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Assist the Lead Receptionist, Head of Marketing or Operations Team as needed
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What You'll Bring
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Proven experience in service or customer‐facing roles (automotive or aftermarket industry highly regarded)
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Strong communication, negotiation, and relationship‐building skills
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A self‐motivated and results‐driven approach
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Ability to work independently while collaborating with internal teams
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Skilled presentation and customer‐first mindset
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Why Join Us?
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Be part of a growing national business with a strong industry reputation
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Supportive and collaborative team environment
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Opportunities to expand your skills and progress your career
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Secure employment in a company with ongoing growth and demand
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#J-*****-Ljbffr

📌 Part-Time Receptionist (Queensland)
🏢 Fork Force Australia
📍 Queensland