Job Description
Unmatched Support Services – Williamstown VIC
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Unmatched Support Services is a registered NDIS provider delivering person-centred disability supports across Victoria. We support participants to live with greater independence, choice and control while receiving protected, consistent and respectful support tailored to their individual needs.
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Our services include Supported Independent Living (SIL), community access and participation, in-home support and other individualised disability supports. We work closely with participants, families, support coordinators and allied health professionals to provide responsive and coordinated care.
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We value Support Workers who communicate well, take accountability for their responsibilities of the role, identify and eliminate concerns appropriately, maintain strong professional boundaries and contribute positively to a participant's care team.
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About the role
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We are seeking experienced Support Workers to provide consistent, person-centred support in our Western Suburbs. You will support participants with varying mobility, communication and clinical needs while helping maintain a safe, calm and comfortable home environment.
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The type of worker we need
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Has demonstrated experience providing SIL, complex in-home or high-support disability services.
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Can work confidently and independently while recognising when matters need to be escalated.
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Is proactive and observant - identifies changes, risks or emerging concerns and communicates them before they become urgent.
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Understands and respects that the workplace is the participant's home, maintaining their privacy, dignity, routines and personal preferences.
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Can work cooperatively with another worker during overlapping and 2:1 support.
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Respects participant choice without overlooking health or safety requirements.
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Communicates clearly with participants, families, coordinators, GPs, pharmacies and allied-health professionals.
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Completes accurate progress notes, charts, incident reports and handovers.
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Can remain calm when participants are confused, repetitive, anxious, unwell or require reassurance.
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Is comfortable supporting participants of different genders with personal care.
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Can prepare suitable home cooked meals and maintain a clean, organised house.
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Is dependable and consistent, with a strong commitment to rostered shifts and participant continuity.
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What will help you succeed in this house:
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Due to the support needs of this shared SIL home, this role will be best suited to Support Workers who:
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Have recent personal care experience and provide support with dignity and respect.
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Are confident with hoists, manual handling,



continence care and medication support.
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Provide consistent and reliable availability to support continuity of care.
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Take a proactive approach, identifying and escalating participant or household needs early.
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Complete clear and accurate documentation, including shift notes, observations and handovers.
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Work collaboratively with other Support Workers, including during 2:1 supports and transfers.
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Take a person-centred approach to SIL, recognising that this is first and foremost the participants' home.
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Confidently follow clinical, medication, mealtime and individual support plans.
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Adapt their communication and support style to each participant's individual needs.
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Mandatory Compliance requirements
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Relevant Certificate III or higher in Individual Support, Disability, Aged Care, Community Services or a related qualification is preferred.
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Current NDIS Worker Screening Clearance.
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Current First Aid and CPR.
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Reliable vehicle with comprehensive insurance where transport is required.
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Right to work in Australia.
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Medication administration competency or willingness to complete competency assessment before administering medication.
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Infection control certificate.
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Ability to complete required participant-specific training before working independently.
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Availability for a combination of morning, afternoon, evening, weekend and sleepover shifts.
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📌 Disability Support Worker (Victoria)
🏢 Unmatched Support Services
📍 Victoria