Job Description
$180k - $200k + Bonus and 3 days in office
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Talenza is partnering with a large, complex B2B services organisation to hire a Product Owner to lead end-to-end product ownership across the customer domain - spanning Sales, Service, Marketing and Contact Centre.
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This is a true "single PO for the whole of Customer" role: you'll own the roadmap, drive delivery, and manage BAU enhancements across a platform landscape anchored by Salesforce and integrated customer channels.
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The role
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You'll sit within the IT function, partnering closely with key business stakeholders to shape the vision and translate it into a pragmatic, deliverable plan.
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The remit covers a connected ecosystem including:
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Salesforce (core CRM/customer platform)
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Website/CMS (Sitecore)
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Contact Centre platform + telephony, with integrations into Salesforce
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Marketing technology / analytics and connected customer tooling
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There's a clear roadmap and vision already in play, and you'll take ownership of defining, refining and executing it - while also keeping the lights on via structured BAU and small enhancements.
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Key Responsibilities
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Own the customer product vision and roadmap across Sales / Service / Marketing / Contact Centre
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Run prioritisation,



sequencing and outcomes with senior stakeholders (including non-technical audiences)
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Lead delivery in partnership with technical/platform leads - shaping scope, dependencies, sequencing and the "how" (incl. practical architecture considerations)
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Oversee BAU + small enhancements (and ensure the right work lands into the right release phases)
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Work as part of (and help shape) a squad aligned to Customer Connect - delivering new functionality and enhancements across Salesforce and integrated systems
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Bring the "consulting toolkit" when needed: crisp problem framing, solid storyboarding, and executive-ready packs - while still being hands-on in delivery
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Key Skills Required
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To be considered, you must have:
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Strong Salesforce experience (hands-on product ownership around Salesforce ecosystems)
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Demonstrated experience as an actual Product Owner (not just BA/PM), including:
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Visioning + roadmapping
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Delivery execution
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BAU / enhancements management
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Excellent stakeholder engagement, communication and influence
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Comfort operating in a less mature environment - you can bring structure without getting stuck in process
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📌 Senior Product Owner (Victoria)
🏢 @
📍 Victoria