Job Description
At Fitness Passport, we are driven by a clear purpose: to make fitness more accessible, so more people can lead active and healthier lives. Established in ****, we're a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.
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As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.
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The Role:
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The Senior Strategic Partnerships Manager will own the commercial and operational engine behind Fitness Passport's wellbeing app marketplace. This is a newly created role building out a recent product line for Fitness Passport.
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Reporting directly to the Head of Ecosystem, you'll be the first hire into a current team, joining at the most critical and formative stage as the program builds toward its November **** launch.
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This role blends commercial deal-making, partner relationship management, and program operations, inside a small, fast-moving team. You'll own the wellness partner portfolio end to end: prospecting, negotiating, contracting, ongoing performance management, and renewal decisions. You'll lead commercial negotiations with partners directly, with the Head of Ecosystem involved on the most strategically significant deals. You'll also build the go-to-market (GTM) and operations playbooks that keep every partner commitment on track as the program scales through launch and into rapid growth. It's a genuine blend of external relationship work and internal program building, and the right person will enjoy both equally.
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What you will be doing:
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Own the wellness partner portfolio end to end: sourcing, contracting, onboarding, and ongoing management across a broadening range of wellness categories, maintaining a pipeline of prospective partners and recommending additions or replacements to keep the ecosystem strong.
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Lead commercial negotiations and partner relationships:



leading deal negotiations from initial commercial discussion through to signature, acting as the primary commercial and operational contact for all contracted partners, and managing check-ins, quarterly business reviews, escalations, and renewal decisions once the program is live.
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Build the playbooks that make the marketplace run: creating the GTM playbook (activation campaigns, webinars, ongoing partner engagement) and the Operations Support playbook (member support triage, cancellations, escalation paths, and partner compliance).
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Coordinate partner workstreams across the business: acting as the internal point of contact for partner-related requests and aligning different functions across the business.
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Partner performance reporting: consolidating redemption, activation, engagement, and cost data into regular reporting for the Head of Ecosystem and senior leadership, with trends flagged and recommendations included.
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Manage partner risk and compliance: tracking contractual obligations (data provision, branding, integration SLAs), assessing network risks like concentration and integration readiness, and flagging early warning signs before they escape.
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About You:
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Genuinely curious and passionate about health, wellness, and fitness.
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5+ years in partnership management, key account management, program management, or a comparable commercial/operational role.
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Relationship management experience with accountability for a portfolio of external partners, ideally involving product integrations or platform/marketplace relationships.
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Proven commercial negotiation experience: you've led deal negotiations independently, not just supported them,



and you're comfortable holding a commercial position in the room without escalating every decision.
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Experience coordinating cross-functional workstreams across multiple internal teams and external partners.
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Excellent written and verbal communication, including partner-facing correspondence and reporting.
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Comfortable operating with a high degree of autonomy in a role and program that is still being defined.
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Comfortable using AI tools day to day, with the judgment to critically assess outputs and the skill to direct them well.
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Strong analytical skills with the ability to interpret partner performance data, identify trends, and make data-driven recommendations.
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Experience in a startup, scale-up, or marketplace/platform environment where processes were being built rather than maintained is highly valued.
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What You'll Love:
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At Fitness Passport, we provide access to great gyms and wellness facilities, and we've built a workplace to match. Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.
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We live our wellness values every day. Our BeneFit Passport Rewards Program and values-driven culture support your wellbeing inside and outside of work.
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Here's what's waiting for you:
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Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer
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3 paid well-being days per year – because rest and recharge matter
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Hybrid & flexible work – our team enjoys three days a week in our office space
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Generous WFH allowance to support our hybrid model
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Ongoing wellness perks – think fitness challenges, guest speakers, and more
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Paid parental leave to support you and your family
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Mental health support through Clear Head & our Employee Assistance Program
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Rewards & recognition – Earn Hero Points and get rewarded for your impact!
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Regular social events to stay connected and celebrate wins
#J-*****-Ljbffr

📌 Senior Strategic Partnerships Manager (New South Wales)
🏢 Fitness Passport
📍 New South Wales