Job Description
Client Care Consultant~ Laser & Tattoo Removal Clinic
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An exciting opportunity is available for an experienced and motivated Client Care Consultant to join a leading specialist clinic in the heart of Brisbane CBD. With 8 studios across Australia and a strong international presence, this role offers the chance to convert warm, inbound leads into lasting client relationships. All leads are provided - there's no cold calling and no outbound sales. With comprehensive training and ongoing support, you'll have everything you need to take ownership of your day and drive your own success.
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This role is perfect for someone who genuinely loves working with people, thrives on building relationships, and takes pride in achieving results. You'll bring a consultative approach and exceptional client service to every interaction, helping clients understand their treatment options and confidently guiding them through their journey.
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This role has VARIETY!
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Working closely with the Studio and Area Manager, you will play a key role in creating a warm, welcoming client experience - confidently managing consultations, financing conversations & options, and follow-ups from start to finish.
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This target-driven position provides a generous commission scheme, with achievable targets, ideal for someone who is ambitious, self-motivated, and energised by delivering great client outcomes and treatment results.
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Every day will be full of variety, including:
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Conducting client consultations and converting enquiries into sales
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Educating clients on laser tattoo removal and setting realistic treatment expectations
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Building genuine relationships and confidently handling client questions and objections
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Explaining financing and payment options clearly
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Following up with clients and maintaining accurate CRM records
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Working closely with the studio's Laser Specialists and wider support team
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Helping the studio achieve sales targets and KPIs
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Managing bookings, administration and general studio tasks
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Building local community and referral relationships
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Participating in networking and promotional activities
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Maintaining high standards of presentation, cleanliness and merchandising
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Representing the brand professionally and contributing to a positive team culture
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All about You...
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Ideally, you will have;
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Experienced in Customer Service, sales admin, &/ or moving away from the call centre sector
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Experience &/ or a strong interest in beauty, skincare, healthcare, aesthetics or tattoo removal industry
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Confident conducting consultations & resolving queries in a busy environment
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Motivated by targets, commission and achieving results
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A strong communicator with excellent relationship-building skills
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Proactive, reliable, organised and positive, with a growth mindset
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Experienced with computers, CRM systems and basic programs
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What's On Offer
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$35-$40 per hour + generous commissions + super
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Full time opportunity
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All leads supplied and warm - full training and support provided
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Opportunity to grow within a thriving specialist industry
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A people-focused, professional team environment
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Days & Hours
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Please note: this role requires availability to work every Saturday. Wednesdays and Sundays are rostered off.
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Weekly hours (lunch and other breaks included):
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Monday & Tuesday: 9:45am - 6:15pm
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Thursday: 10:45am - 7:15pm
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Friday: 9:45am - 5:15pm
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Saturday: 8:45am - 4:15pm
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If you're a customer-oriented professional who loves working with people, is motivated by realistic targets, and wants the opportunity to earn generous commissions - this is your ideal role.
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📌 Client Care Consultant~ Laser & Tattoo Removal Clinic (Queensland)
🏢 ACOS Personnel
📍 Queensland