Bankwest is seeking a Senior Interactions Lead to drive analytics, interpretation and visualization of customer insights across voice and digital channels.
Reporting to the Senior Product Owner – CE Analytics, the role focuses on turning evidence into decisions and guiding workforce and channel strategy.
You will partner with business stakeholders to identify insights that influence workforce planning, digital adoption and operational efficiency, while driving AI-enabled reporting and
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📌 Senior Interactions Lead — Data-Driven Banking (Hybrid) (Melbourne)
🏢 Commonwealth Bank
📍 Melbourne
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