$70k-$75k + Super + Monthly Sales Bonuses
Full-Time | Monday–Friday | No Weekends
About Us
Kickstart your career in Freight & Logistics with Australia's leading Australia's leading parcel, freight, and logistics provider!
Based in the heart of Joondalup, this Monday-to-Friday position combines consistent hours, comprehensive training and hands-on team support to help you build the skills and confidence to succeed in customer service.
Genuine Work-Life Balance:Enjoy a Monday-to-Friday roster with no weekend or public holiday work.
Comprehensive Training & Ongoing Support:Start with 14 days of paid, structured training, followed by ongoing dedicated on-the-job support to help you settle into the role.
Central Joondalup Location:Work in a convenient Joondalup location, close to public transport, cafés and local amenities, alongside a supportive team.
PACK & SEND operates 140+ locations across Australia, NZ, and the UK.
Our Joondalup Service Centre helps businesses and individuals send everything from everyday parcels to fragile artwork and bulk freight.
We're growing and need a reliable internal sales team member who thrives in customer service and enjoys winning sales.
The Role
As aCustomer Service / Internal Sales rep, you'll be the first point of contact for customers on the phone, by email, and in person.
Your day will include:
Preparing & sending accurate quotes using our in-house system (full training provided).
Following up quotes and securing bookings - your conversions directly contribute to bonuses.
Greeting walk-in customers and handling over-the-counter sales.
Handling enquiries over the phone and emails.
Managing customer service enquiries and coordinating with our operations team to ensure jobs run smoothly.
Tracking deliveries and keeping customers updated.
Complete general admin tasks.
Escalate unusual, high-risk or non-standard matters to management.
Why Join Us?
Secure, long-term role– permanent full time, Mon–Fri, stable hours.




Attractive package– $70K-$75K base + super + performance bonuses.
Performance-based bonuses– Be rewarded for your results.
No industry experience required– just bring strong communication skills; we'll train you step-by-step.
Start a career in sales or logistics- No two days are the same, and growth is limitless.
Career progression– we invest in your skills and help you grow.
Supportive environment– small, professional team, no weekend work.
What We're Looking For
Tech savvy & multitasking- Ability to navigate multiple screens and tabs simultaneously while actively listening to a customer and accurately logging notes.
Attention to detail and a problem solvingmindset.
Enjoys an active workplace- Our customer service team works closely with our freight operations, so you'll be comfortable being on your feet and handling packages throughout the day.
Clear, confidentverbal and written English.
Customer service experience(retail, hospitality, call centre, admin, pharmacy etc.).
Enjoysstructure, routine, and following processes.
Permanent Australian work rights preferred.
Full time availability (Mon-Fri 8.30am - 5.30pm).
(No freight experience required – we'll provide full training.)
How to Apply
If you're looking for asecure, customer-focused role with great earning potential, apply today with yourresume + short cover letter.
- Customer service
- Internal sales
- Quoting
- Assistant Retail Operations Manager | Delivery Service & Logistics
- Assistant Retail Manager & Counter Sales Consultant | Transport & Logistics
- Customer Service & Operations Coordinator | Retail Transport & Logistics Service
- Customer Service & Operations Assistant | Transport & Logistics
- Assistant Retail Store Manager | Customer Service & Sales Coordinator
- Retail Sales Consultant & Operations Administration Assistant
- Sales Support Coordinator & Retail Assistant Manager
Job Type: Full-time
Pay: $70,****** – $75,****** per year
Application Question(s):
Do you have permanent long-term working rights in Australia?
Education:
Certificate I - IV (Preferred)
Work Location: In person

📌 Customer Service / Internal Sales (Western Australia)
🏢 Pack & Send Joondalup
📍 Western Australia