Job Description
Join a growing and dynamicfacilities management and commercial cleaning organisation as a StateOperations Manager, leading a multi-site operational portfolio across NSW.
Thisis a commercially focused leadership position suited to an experiencedfacilitiesmanagementor commercial cleaning professional who is passionate about growth,client relationships, operational excellence and driving business performance.
About Us
Our client is a growing andestablishedAustralianorganisation operating within the facilities management andcommercial cleaning sector .
With a strong focus on service excellence,client relationships and operational performance, they provide tailoredfacilities and cleaning solutions to a diverse portfolio of clients acrossAustralia.
The organisation is committed todeliveringconsistent,high-quality service while building long-term client partnershipsand creating opportunities for continued growth.
With an ambitious growthstrategy and a strong focus on people and performance, this is anexcitingopportunityfor an experienced operational leader to make a genuine impactwithin the business.
Responsibilities
As the State Operations Manager , you will take ownership of theoverall operational, commercial and people performance of the NSW portfolio.
Working closely with the Executive Leadership Team, Area Managers andoperational teams, you will drive service excellence whileidentifyingopportunitiesto grow existing client accounts, strengthen relationships andsupport new business opportunities.
This is a highly visible leadership role that requires someone who isequally comfortable leading large operational teams, managing keyclientrelationshipsand having commercially focused conversations with stakeholders.
Main Responsibilities:




StateOperationsLeadership:Lead the overall operational performance of the NSW portfolio,ensuringconsistent,efficient and high-quality service delivery across multiple clientsites.
Business Growth &Development;: Identify opportunities to grow existing accounts, expand serviceofferings and contribute to new business opportunities, tenders, bids andstrategic opportunities.
CommercialPerformance:Take ownership of portfolio financial performance, includinglabourproductivity,budgets, resource utilisation, cost management andcommercialoutcomes.
ClientRelationshipManagement:Build and maintain strong relationships with key clients and majoraccounts, acting as a senior escalation point and identifying opportunities into improve retention and expand existing relationships.
Sales & GrowthStrategy: Work closely with the Executive Leadership Team to develop and executestrategies that support revenue growth, client retention andportfolioexpansion.
ContractMobilisation:Lead the operational transition and mobilisation of current contracts,ensuring appropriate workforce structures, resources and processes are in placefrom commencement.
Leadership &People; Development: Lead, coach and develop Area Managers and operational leaders,buildingaccountability,capability and a high-performance culture across the state.
OperationalImprovement:Monitor operational performance and implement initiatives thatimproveproductivity,service quality, efficiency and customer outcomes.
Workforce Management: Ensure labourdeployment,



workforce planning and operational structures remaincommerciallysustainableand aligned with portfolio requirements.
Risk, WHS &Compliance;: Maintain strong oversight of WHS, compliance, risk andcontractualobligationsacross the portfolio.
Reporting &Strategic; Planning: Provide accurate reporting on operational, financial, workforce andclient performance while contributing to broader business strategy andcontinuous improvement initiatives.
Your Profile
Theideal candidate will be an experienced State Manager, Operations Manager,Regional Manager or Senior Operations Leader with a strong background incommercial cleaning, facilities management or a similar contractedserviceenvironment.
Youwill be commercially minded, sales and growth focused, and passionate aboutbuilding strong client relationships while delivering operational excellence.The successful candidate will have a proven ability to leadgeographicallydispersedteams, manage labour-intensive operations and identify opportunitiesto grow existing accounts and win new business.
Essential: Demonstrated experience leadingmulti-site operations within commercial cleaning, facilitiesmanagement,propertyservices or a similar contracted service environment.
Strong preference for candidates withdirect experience in commercial cleaning or facilities management.
Strong commercial acumen,includingexperiencemanaging labour, budgets, productivity and financial performance.
Sales and growth focused, with ademonstrated ability to identify opportunities, grow existing client accountsand contribute to new business development.
We are offering an excitingfull-time permanent opportunity for an experienced State Operations Managerbased in Peakhurst, NSW.
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📌 State Operations Manager Nsw (New South Wales)
🏢 Adecco Australia Group
📍 New South Wales