Job Description
MAYDAY Recruitment is proud to be partnering with a leading funeral services organisation to recruit an experienced Operations & Rostering Manager to oversee the day-to-day coordination of funeral teams, resources and services. This is an opportunity to use your rostering, scheduling and people leadership expertise in a genuinely meaningful industry, with backgrounds in healthcare, aged care, community services or hospitality highly regarded.
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The Opportunity
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This is an opportunity for an experienced Roster Manager, Scheduling Manager, Customer Care Manager or Team Leader to bring their strong coordination and people management skills into a genuinely meaningful industry.
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You may come from healthcare, aged care, community services, hospitality, retail or logistics and be looking for a role where your operational expertise directly contributes to supporting families during significant moments in their lives.
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What You'll Be Doing
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Coordinate funeral teams, resources, vehicles and supplies to ensure services run smoothly and to the highest standards
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Manage rostering, scheduling and daily staffing requirements, making adjustments as priorities change
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Lead, support and develop the coordination team, providing transparent feedback and recognising strong performance
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Ensure teams are appropriately resourced and prepared to deliver exceptional service to families
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Coordinate day-to-day administration, including timesheets, paperwork, invoicing, purchasing and stock management
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Liaise with suppliers and contractors regarding maintenance of buildings, grounds, vehicles and equipment
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Support transfer crews and funeral teams with the preparation and coordination of required documentation
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Drive a culture of professionalism, collaboration, accountability and compassion
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Identify opportunities to improve processes, efficiencies and service delivery across the operation
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About You
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You are an experienced people and operations professional who thrives in a fast-paced environment where priorities can change throughout the day.
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We're particularly interested in candidates with experience in:
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Rostering, scheduling and workforce coordination
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Team leadership and performance management
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Healthcare, aged care, community services or other service-driven environments
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Operations or administration management
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Coordinating multiple teams, services or locations
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Working calmly and professionally in emotionally sensitive environments
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Experience within the funeral industry is highly regarded, but not essential. What's most important is your ability to lead people, manage competing priorities and deliver a high level of service with empathy and professionalism.
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You will also need a current driver's licence and be comfortable working around deceased people and supporting families experiencing grief.
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Why Join?
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This is more than an operational role. You'll play an important part in ensuring every funeral service is delivered with care, dignity and professionalism.
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If you're an experienced Roster / Scheduling / Operations Manager from healthcare, aged care, community services or another people-focused environment and are looking for a role with genuine purpose, we'd love to hear from you.
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📌 Operations & Rostering Manager (Western Australia)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Western Australia