Job Description
Security Control Room Operator (Western Sydney)
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Australian Concert & Entertainment Security – Sydney NSW
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ACESGroup is supporting the ongoing operation of a major Western Sydney precinct and is seeking experienced, motivated, and dependable Security Control Room Operators to join our growing team.
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This role forms part of a professional, high-performing security operation responsible for maintaining a safe, secure, and efficient environment for staff, contractors, visitors, and stakeholders.
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As a Security Control Room Operator, you will ensure the effective coordination of day-to-day security operations and compliance with security operating standards, legislative requirements, site procedures, and emergency response plans.
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The role requires extensive stakeholder engagement, exceptional communication skills, strong situational awareness, and the ability to operate and interpret multiple security systems simultaneously.
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This is a full-time position, working 12-hour shifts on a 24/7 rotating roster.
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Responsibilities and Duties
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Use radio communication systems, phone and liaison techniques to effectively communicate and notify stakeholders as required, including ongoing monitoring of any observations or responses
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Operate CCTV and Access Control System to undertake continuous pro-active surveillance of the facility
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Interpret surveillance systems to detect actual; or potential security breaches, undertaking appropriate response action upon detection.
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Coordinate the security team including perimeter patrol, foot patrol, access control, gatehouse, and loading dock security on site, including scheduled and response actions.
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Coordinate overall security team response, recording and escalation of security observations and reports
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Coordinate emergency response in accordance with response plans
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Administer security systems including after hours access control queries and access control system responses.
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Provide excellent customer service by responding to inquiries and assisting stakeholders with a professional demeanour.
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Skills and Experience
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Minimum 12 months experience working within a Security Control Room, Coordination Centre, or equivalent workplace
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Strong verbal and written communication skills, including advanced radio communication capabilities
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Customer service experience with proven conflict resolution and stakeholder engagement skills
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High-level observation, vigilance, and attention to detail
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Ability to prioritise tasks and make sound decisions under pressure
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Strong multitasking capabilities while maintaining accuracy and professionalism
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Ability to work independently with limited supervision
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Understanding of operational plans, emergency management procedures, safety management systems, and legislative frameworks
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Exceptional personal presentation
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Full availability to work rotating day and night shifts across a 24/7 roster.
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Qualifications
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NSW Security Licence (1A minimum)
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Certificate II in Security Operations
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Current First Aid and CPR certification
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Current Class C Driver Licence
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Fire Warden and Chief Fire Warden qualification (or willingness to obtain)
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Certificate III in Security Operations, Control Room Skill Set (or willingness to obtain)
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Ability to successfully complete medical assessments, drug and alcohol screening, and national police checks
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Security Clearance (desirable) or ability to obtain
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Willingness to undertake additional training and qualifications, including Advanced First Aid and specialist site-specific certifications.
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ACESGroup can assist suitable candidates in obtaining required qualifications through our internal Registered Training Organisation (RTO).
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What ACESGroup has to offer
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Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
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Work at one of Western Sydney's most significant and high-profile facilities
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Security loaded rotational rates above award, Superannuation, allowances, and onsite parking
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Ongoing career development and clear pathways for progression
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Training and upskilling through our internal RTO, affirm Training
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Specialist customer service, operational, and regulatory training provided
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Long-term career opportunities within a growing national organisation
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Gain experience using innovative security technologies and AI-supported operational platforms
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Work within a collaborative, professional, and high-performing team environment.
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ACESGroup is an Equal Opportunity Employer, where diversity is valued. We encourage all applicants to apply.
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We are advocates for Western Sydney and encourage Western Sydney candidates to apply for local jobs, which offer reduced travel time and cost.
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ACESGroup do not accept referrals from recruitment agencies.
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ABN: ************** | ACN: *********** | M/L: ********* | ASIAL Member: ****** | RTO: ***** | VIC: PSBL **********SAustralian Concert and Entertainment Security Pty Limited, trading as ACESGroup, affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
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📌 Security Control Room Operator (Western Sydney)
🏢 Australian Concert and Entertainment Security
📍 Sydney