Job Description
Customer Service Advisor | BYD Springwood & Capalaba
n Join one of Australia's fastest-growing automotive brands.
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Due to continued growth across ourBYD Springwood and BYD Capalaba dealerships, we are seeking motivated and customer-focusedService Advisorsto join our expanding aftersales team.
n This is an exciting opportunity to become part of a progressive dealership group representing the innovative BYD brand, delivering exceptional customer experiences and supporting the future of electric mobility.
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About the Role
n As a Service Advisor, you will be the key link between our customers and service department, ensuring every customer receives professional, friendly and efficient service throughout their vehicle ownership journey.
n Your responsibilities will include:
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Greeting and assisting service customers
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Booking and scheduling service appointments
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Preparing repair orders and customer documentation
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Communicating service requirements and recommendations
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Liaising with technicians and workshop staff
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Providing regular updates to customers regarding vehicle progress
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Processing invoices and vehicle handovers
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Delivering outstanding customer service at every interaction
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About You
n To be successful in this role, you will possess:
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Previous experience as a Service Advisor or in a customer service-focused role
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Excellent communication and interpersonal skills
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Strong organisational and time management abilities
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Professional presentation and a positive attitude
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The ability to multitask in a fast-paced setting
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A commitment to delivering exceptional customer experiences
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A current driver's licence
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Automotive industry experience is highly regarded, however we are also interested in speaking with candidates who have a strong background in customer service, hospitality, retail or related industries.
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What We Offer
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Competitive salary package with performance incentives
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Ongoing training and career development opportunities
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A supportive team environment
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Opportunity to work with one of the world's fastest-growing automotive brands
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Modern dealerships and facilities
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Long-term career opportunities within a growing dealership group
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Why BYD?
n BYD is leading the transition to sustainable mobility and has quickly become one of Australia's most exciting automotive brands. With increasing vehicle sales and a rapidly growing customer base, there has never been a better time to join our team.
n If you are passionate about customer service and are looking for a rewarding career with a growing organisation, we would love to hear from you.
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