Job Description
Who We Are
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Integrity. Quality. Humanity. Commitment. Innovation. These values shape everything we do. At John Deere, you'll join a global organisation with a 185‐year heritage of innovation, powered by people who are driven to create real-world solutions. We believe in empowering our teams, supporting our communities, and creating a culture where great ideas can thrive.
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Title: SENIOR MACHINE SUPPORT SPECIALIST
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Primary Location: Crestmead, Queensland, Australia (AU)
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Job Grade: 07
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Hiring Manager: William Plunkett
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The Opportunity
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We're looking for a Senior Machine Support Specialist to join our ANZ Customer Support Operations team and help deliver world-class performance and uptime to our dealer network and customers.
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This is an office-based position, located in our Head Office in Crestmead, Queensland. Candidates based across Australia's eastern states are encouraged to apply. Domestic travel is required, with some international travel as needed.
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As a Senior Machine Support Specialist, you'll diagnose complex issues, support product performance and help shape improvements that influence future machine design.
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You Will
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Work with dealers and partner with factories to resolve complex technical issues.
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Identifies problems and research solutions, authors and enters documentation on complex technical issues and solutions into database.
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Communicates issues to the appropriate area for resolution: design engineering, product support, authoring, and/or manufacturing.
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Acts as Unit DTAC lead providing technical support and workflow direction to other Machine Support Specialists
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May travel to the field to collect failure data to assist factories in problem resolution.
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Coach dealers in use of Service Center and CCMS to promote self-sufficiency.
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Deliver technical training to internal teams & dealers.
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About You
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You're someone who thrives on solving problems,



working with advanced machinery and technology. You are a self-starter who can work autonomously and independently in challenging environments.
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Skills & Experience
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Robust technical skills, with the ability to diagnose complex mechanical, electrical and hydraulic issues.
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Strong problem-solving skills, including identifying issues, understanding root causes and finding practical solutions.
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Ability to read schematics and understand how equipment operates and is diagnosed.
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Experience with CAN-bus, Ethernet systems and diagnostic tools.
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Ability to work independently and as part of a team.
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Clear written and verbal communication skills.
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Experience with agricultural equipment, farming operations or precision agriculture technology is highly regarded.
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Experience in agricultural or heavy equipment service operations is also highly regarded.
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Education / Background
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Degree in Mechanical Engineering, Agricultural Technology, or related fields – or equivalent hands‐on experience.
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Why This Role Matters
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You will be a critical link between our customers, dealerships, factories and engineering teams. Your work will shape product improvements, support uptime, and enhance the ownership experience for John Deere customers.
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Why Join Us?
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You'll enjoy a workplace that values growth, wellbeing, and flexibility.
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We Offer
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15% Super if you choose to go with John Deere Mercer Super Plan
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16 weeks paid leave parental
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A mature outlook on flexible work arrangements which allows you to truly balance work and life.
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Professional development, training and education support
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Inclusive, supportive culture with a genuine focus on wellbeing
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Purchase Leave & Paid Community Leave available
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Applications for this position will close at close of business September 4, ****.
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Note: Appropriate work authorisations are required in this country prior to application.
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📌 Senior Machine Support Specialist (Queensland)
🏢 John Deere
📍 Queensland