About the role

Reporting to the Chief Operating Officer, you will play a key role in developing a scalable operating model for Sather Legal Group. You will work closely with Practice Managers to drive improvements across areas such as debtors and collections, invoicing and billing, operational and performance reporting, office operations, workflow and process efficiency, IT and systems support, LEAP utilisation, SOPs and standardised processes, automation, AI, acquisition integration, group-wide projects, and operational excellence. You will be equally comfortable working with leadership on a strategic initiative and getting into the detail to map a workflow, build an implementation plan or solve an operational problem.

Key responsibilities
Work alongside Practice Managers to improve operational and commercial performance
Review debtor, invoicing and operational performance
Identify inefficiencies and recommend practical improvements
Develop reporting and measures that give leaders better visibility of performance
Improve office and administrative processes
Identify prospects to increase productivity and capacity
Lead operational integration of newly acquired practices
Develop integration plans, milestones and implementation schedules




Coordinate multiple stakeholders and workstreams
Manage group-wide operational projects

About you
Experience in legal operations, qualified services operations, business transformation, project or program management, operational excellence, continuous improvement, technology or systems implementation, or multi-site operations
Demonstrated ability to deliver complex projects from start to finish
Proven track record of improving processes and operational performance
Experience managing multiple stakeholders and competing priorities
Ability to create structure where things were previously inconsistent
Demonstrated use of data to identify problems and measure improvements
Experience implementing systems, technology or automation
Ability to influence people without relying on formal authority
Experience taking an idea from concept to implementation
Experience with LEAP, legal practice management systems, workflow automation or AI highly regarded

About us

Sather Legal Group is growing through both organic growth and acquisition. We are looking for an experienced Legal Operations Manager to help us build the systems, processes and operational capability to support that growth.

📌 Legal Operations Manager Melbourne
🏢 Sather Legal
📍 Melbourne