We're looking for an Assistant Cafe Manager for our busy cafe on the Hobart Waterfront in Tasmania.
This front of house role is for someone who loves service, understands people and can help lead a cafe through busy services with calmness, warmth and control.
We believe outstanding service is not just about steps and systems. It is about awareness, timing, instinct and care. Reading the room, supporting the team, noticing the details and making customers feel genuinely looked after.
This role is for someone who can lead from the front, support the Cafe Manager, guide the front of house and kitchen team and help create a venue that feels warm, organised and qualified.
The focus is on service, people and consistency.
The role includes:
Leading daily service on the floor or wherever is needed
Supporting and developing staff and supervisors
Maintaining our high service standards and customer experience
Helping the team read the room and work well under pressure
Managing customer feedback and resolving issues during service
Keeping the venue presentable, clean and service-ready
Preparing espresso coffee & specialty drinks when required during service
Supporting the team across the floor, coffee section & till operations as needed
Communicating maintenance, stock and service needs clearly
Working closely with front of house management, kitchen and senior management teams
Helping create consistency across shifts
You will ideally have:
Hospitality management or robust leadership experience
Good understanding of coffee and ability to produce consistent product
Experience in a busy café, restaurant or similar venue
A genuine hands-on management style
Strong people and customer-service skills
Confidence managing and developing a team
Initiative, reliability and a strong sense of ownership